Took my Audi in here to get my brakes replaced, which they were able to do. But in the process they managed to drop my car off of whatever it was on for the service… which ended up causing damage to my back drivers side door to the point that the door wouldn’t even open. They paid for the repairs but the damage is still highly noticeable. Couple of months later I go in to get an oil change. They recommended 2 new tires, so I agreed and told them to proceed. They put the WRONG size tires on my vehicle and now are recommending I come back in and get the right size. From my experience this location deserves less than 1 star, and I personally will never have a vehicle serviced her again!
Mario, it sounds like your still upset about the body damage to your Audi and were truly sorry about that. We paid to have it repaired and you told us you were satisfied with the results. If that has changed all you have to do is tell us and we'll do whatever it takes to make it right. Regarding the tires, we reviewed the digital inspection reports we had sent you and based on the records we found that we had previously replaced 2 tires and the last recommendation which you mentioned was to replace the remaining 2 tires (the 2 we didn't replace) since the tread depth on those tires are 3/32 (the point that tires should be replaced based on industry best practices). We'd love the opportunity to make things right with you so please reconsider allowing us to do so! - Richard (Owner) 801-694-7936
- Steve's Automotive Specialists - Clearfield