5

5

I have always appreciated the service and personal care that I get when I take my car in to Steve's Automotive Specialists in Clearfield. They have always gone above and beyond to help me and make sure my car is taken care of and that I have transportation to get where I need to be when my car is in their shop. They also work with me on repairs within my budget to keep my car going. Everybody there treats you like you're family.

Thank you Marcy, see you next time!

- Steve's Automotive Specialists - Clearfield
5

My daughter drives a 2007 VW Jetta that we bought for her about 2 years ago, her first car. She's a good driver and takes pretty good care of "Fernando" her name for her car. About a month ago she started mentioning that her car was having a hard time shifting gears so I suggested, after reading the Google reviews that we take it to Steve's Auto to have them check out the transmission for us. I had never been to Steve's Auto before and after having a less than pleasant experience with other auto shops in the area we decided to give someone new a try. We dropped the car off with Randy and within 2 hours he had diagnosed the issue and called me back to let me know what the options were for fixing ol' Fernando. I wasn't charged for the diagnostic work done for the transmission or for the time that Randy took researching our options. The bottom line is that we were treated better at Steve's Auto than just about any other shop I've been in, including the dealership where I've bought multiple new cars. Although Fernando's time has come and he'll be heading off into the horizon we'll definitely be bringing our other vehicles back to Steve's Auto. One of the best experiences I've had in years.

Thanks for leaving this review Brandon! We really appreciate you taking the time to do it, we try really hard to give the best service possible and we know that's a tough spot to be in trying to decide whether or not to replace a transmission on a European car. Glad we could help out!

- Steve's Automotive Specialists - Clearfield
5

What an Amazing experience I had over at Expertec ! Moonlight diesel wouldn’t even look at my truck without 130 $ down . I was in a pickle with some front end issues on my Ford and was reluctant to have anyone deal with with it , worried about shops not experienced with steering issues . Turns out these guys know what they’re dealing with and had me in and out within 1 hour while I waited . It’s hard to find good service these days I’m a very appreciative customer .

Thank you so much for the opportunity to take care of your Automotive needs and the kind words.

- Steve's Automotive Specialists - Hyde Park
5

Great customer service. Took the time to walk me through what would be done to my truck and answered all questions I had. Thanks again! JMR

Thank you so much Jarred, we are glad we could be of service!

- Steve's Automotive Specialists - Clearfield
5

Staff was really helpful kept us informed on what was going on definitely will go back and make them are permanent place to go

Thanks for Taking the time to leave your feedback Penny! We are glad we could be of service :)

- Steve's Automotive Specialists - Clearfield
5

Friday I had the day off work to do errands appointments etc took my car in to get oil change at 12 told them I had a 1.30 appointment I was in n out in 40 mins. This is my second time going there and I will be going back again friendly n professional service. Found them on google had great reviews worth the drive thank you guys and thank you Toby for the follow up you guys rock

Thanks Rhonda, we are glad we could be of service! We really appreciate your feedback!

- Steve's Automotive Specialists - Millcreek
5

Thank you for the review.

- Steve's Automotive Specialists - Hyde Park
3

So I had read a few reviews on this company that they are price gougers, but I don't like to trust google reviews so I've gone to this place twice. The First time I gave them a specific budget and said I can't pay more than this and can't approve costs higher than this. They said they really thought they could do the price. As the day went on they found additional problems with the car and said oh we need to charge you $300-400 more than what I had given them as a budget. I understood that they needed to pay the price but I asked them if they were able to get the work we initially spoke on, just my breaks and rotors and a sensor at the price quoted. They said that they couldn't promise the car would work if we just did that work. Remembering that I had read about price gouging, I told them I would prefer to take the car to another shop and get another quote on all the work. The attendant became upset and told me fine to come get my car. To which they sent an uber, after I asked about it, and halfway on the way they told called me and said. "Don't worry about it, we are going to do with work at the OG price quoted." I said "please don't discount things I'm happy to pay the full price if I don't find a better offer. I just don't have the budget today." They said "oh no just leave it with us overnight and we'll do the og price." When I went to pick up the car, Chad, said "don't believe every review you read." But they did the work at the OG price which made me feel like I dodged a bit of a bullet and they might actually have been trying to. But I let it go because I was soooo grateful for the work and Toby reached out to me later and was so kind and respectful and even sent a gift card for me, totally unnecessary. Well come to the second time I came to the show the car is because I've been trying to get the tail light of my 2014 Nissan Altima out. I've removed all the bolts according to the manual and the university of YouTube and it wouldn't come out. Chad was kind enough to come out and look at my car which I was grateful for, he seemed super confident he could just get it out. And of course, he struggled and couldn't get it out. Now I can replace the blub and do everything else myself. All I needed was the light pulled out. Price quoted, $150. $150 to get the light pulled out. That's just too crazy. I called a few other shops and no one has quoted this price. I wanted to give them a second chance cause I had used them many times in the past 10 years. But always at the Sandy Location. I am bummed that I feel I need to find a new mechanic in my area, but I also think there may be a bit of truth to the reviews that claim they are overcharging.

We're very sorry and sad that you feel you need to find another mechanic because we want to be your mechanic. First of all, we don't get to decide what's broken on your vehicle nor how much it will cost to fix it correctly, this fact can make it pretty hard to make a repair fit into any predetermined budget. We can do any job for the same price as anyone else in our industry as long as we do the job the same way they're doing it, but that doesn't mean they're doing it the right way! As far as the estimate for $150 to remove the light, we have the practice of estimating the worst case scenario "up front" rather than under estimating a job, which is the common practice in our industry, invariably leading to the unwelcomed phone call asking for more money, just like your unhappy experience you pointed out above. Sometimes it just isn't possible to know all the facts until you get involved with a repair which can lead to that dreaded phone call. On the other hand, if we suspect up front that something could be difficult or time consuming we'll estimate the "worst case scenario" and then reduce the price if the job turns out to be easier than expected. It seems all of this may not have been explained to you and we'd love the chance to prove to you that we really do put our clients first. Obviously we're not perfect, but when we miss the mark we'll do whatever it takes to make it right. If you have any questions please call me at 801-694-7936, thank you! - Richard (Owner)

- Steve's Automotive Specialists - Millcreek
1

My moms car a 2000 Honda Accord was running like a million bucks then went to this shop to get a oil change and had them check the fluids while they were at it. They told her the transmission needed to be replaced and it was leaking like crazy keep in mind it never had it leaked before.. She looked underneath the car and the mechanic said “you won’t see the leaking fluid”Quoted her 4000$ to fix it., the check engine light also came on a mile down the road..when it never had that issue before she took it there. it’s just sad that there are crooks out there like this that would take advantage of someone who don’t know anything about cars.. long story short we took it to a different shop and the transmission is fine so I wouldn’t recommend the Clearfield location go else where so you don’t fall victim to these crooks!

Cody, we don't have any record for a visit of a 2000 Honda Accord fitting the recommended work you've described above, so if you've mistakenly left this review for the wrong business please remove it. If you think you have the right place then please call me as it seems there has been a monumental misunderstanding. This would most definitely be the case because we simply do not recommend work that doesn't need to be done. - Richard (Owner) 801-694-7936

- Steve's Automotive Specialists - Clearfield
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