They replaced the rack and pinion for my 2000 Mercury Sable. It took a little longer than expected (I believe due to weather delays). When the repair was completed, I noticed an oddity. The car was making squealing/grindy noises when the wheel was turned. The mechanics said nothing was wrong (what??). I took the car to my grandfather, a retired mechanic of his entire life. He told me the steering fluid had not settled through the new steering system, and the air pockets needed to be worked out to be safe. Furthermore, the mechanics, before ever turning my car on, should have manually turned the steering wheel to work the air pockets out of the system to avoid potentially damaging the system. Thankfully, the squealing/grinding noises was the system demanding the air pockets be gone, and after a day of careful driving the pockets worked themselves out and my car's steering is perfect. I wish Expertec would have finished the job, but for the most part did the job excellently.

My cars issue was complicated and they stuck with it until they got it right.

I broke down while traveling through the area on a Friday afternoon. Kirk, from Expertec, took my truck in that evening and got right on it first thing Monday morning. After explaining the problem to me that afternoon, I needed a new clutch, they ordered parts and had it fixed the next day. When I picked it up there was a minor issue, but Kirk took care of it and I was on my way. I really appreciated the way they got me in so quickly and the repair has worked out great. Thanks again to Kirk and his crew.

Best place in town! Service was very quick, everyone was very helpful, and nobody in the Valley can beat their prices.

Dirk and the staff at Expertec have been so great to work with. Considerate, explaining what needs to be fixed and fixing things in a timely way. I feel like they are very trustworthy and really care about the people they serve and the service they give! Dirk even brought my truck to my home when my work schedule didn’t match the office hours!

Good quote. Excellent work. No hidden costs will continue to use and recommend as time goes on.

They fixed my vehicle in a timely manner and were very transparent about pricing. I will definitely be back if/when I need anything else.

We were from out of town and were referred to Expertec. They were kind, fast & efficient!

Fair is fair. I wrote a scathing review regarding my past experiences, so it's only fair that I share the tremendous way that "Steve's" stepped up to make things right. When I originally posted my damning review, I was at my wit's end; I didn't ever think that I would receive satisfaction from this shop. Then Richard S. (Owner) asked me to reach out to him, to see if there was something that could be done to rectify the situation. So, I called him. Richard and I talked for about 45 minutes; I expressed my ongoing frustration, and he expressed, what I truly felt, was his compassion for what I had experienced, along with his sincere desire to make things right. I found his candor to be refreshing, and his integrity to be heartfelt. It was during this conversation that Richard offered to, once again, work on my 2016 Nissan Altima, and correct the recurring O2 sensor problem once and for all. I made an appointment to drop off my car on 12/4/19. Richard told me that he would personally report the ongoing progress to me, as he wanted to ensure the success of this project. He was true to his word. Without going into great detail, Richard's Millcreek team worked on my car for two days, having to test drive it on several occasions, while complying with Nissan's repair order, to ensure success. In short, the Millcreek team went above-and-beyond to resolve this matter. In short, I was virtually rendered speechless by the effort put forth, and the goodwill shown by Richard and his team to make a customer happy. If this is an example of the integrity that Steve's continues to show, I will continue to be a return customer.

Expertec is great to work with. They have serviced my cars for over 5 years now. They are fast at getting you an appointment, have fair prices and make sure to communicate everything with you.