I used to take my car to a national chain, but saw the many good reviews for Steve's Automotive. I decided to give them a try. They sent their tow guy out to get my car. Mike the service specialist kept me up to date on the progress and called when he said he would. When they couldn't quite get it finished in time for me to get to an appointment they let me use a loaner car. Everyone was very nice to work with. I will definitely be returning in the future!