Customers beware, don't leave your car with this shop overnight. My vehicle was vandalized and had the window broken while in their parking lot, maybe 15 steps from the front door and the shop admitted to me that their insurance doesn't cover their own parking lot. I dropped off my vehicle for a $70 oil change, and it ended up costing me $500+ to get the window repaired at another shop. I have spent a few thousand dollars in repairs with this shop in the past few years and I lost all trust in them in how this was handled and won't be returning. They took no responsibility for what happened on their property. Customer service is not a top priority, its upselling you repairs.
Hi Tyler, We’re truly sorry to hear about the incident with your vehicle and the frustration it caused. We completely understand how upsetting it must have been to discover the damage after leaving your car with us, especially given the trust you’ve placed in our shop over the years. While the vandalism occurred outside of business hours and beyond our direct control, we know that doesn’t make the situation any easier for you. We wish the outcome had been different and we take your feedback seriously as we review how to better protect vehicles left in our lot overnight. We value the relationship we’ve built with you and would appreciate the chance to talk through this directly to see if there’s any way we can help make things right. Please feel free to reach out to me personally at (801) 694-7936. Sincerely, Richard, Owner (801) 694-7936
- Steve's Automotive Specialists - Sandy