Sloppy rushed work. I went in asking for a specific service, they insist on their free diagnosis and inspection, I said sure, why not. I drop my car off first thing in the morning and let them know know I need it back same day. They finally call me at 4:45PM saying they finished the inspection and my diagnosis matched their diagnosis. Then try to sell me on them doing the service that I told them the entire time I'd planned to do myself, but they have warranty. Then have the audacity to ask to keep my car overnight. I say no, as I mentioned I need my car back today. They hastily throw it back together, leaving trim clips undone and my spare tire area a mess. Everything was just thrown in there instead of being packed away nicely as it was when I arrived. Will look elsewhere next time I need my car worked on.
Hi Billy, I’m sorry to hear you were disappointed with the experience. Our inspection process is intended to confirm the concern before any repair is recommended or performed, even when a customer comes in with a specific service request. That said, we understand your frustration with the timing and with how the vehicle was returned to you, and that is not the level of care we expect from our team. Please contact me directly at 801-694-7936 so I can better understand what happened and address it appropriately. —Richard, Owner
- Steve's Automotive Specialists - Sandy