I had a terrible experience at Stephens Service and will never return. I originally scheduled an appointment for a simple oil change, dropped my car off an hour early, and expected it to be done on time. When I arrived after work, I was told they hadn’t even started and that it would take another hour. Then, I got a call saying my brakes were "very dangerous" and needed immediate replacement. I have a strong mechanical background and should have checked myself, but I trusted their word. By the time I finally got my car back—five hours later—I was hit with a $750 bill for brakes, rotors, and even an $18 charge for a stripped stud. I asked to see the old parts and was shocked—the brake pads had over 1/4" of material left, and the rotors had only minor wear. This car only had 40,000 miles on it, and their claim that my brakes were unsafe was completely misleading. To make matters worse, by the time I got home (just 2 miles away), my car was smoking. The mechanic had spilled oil all over the engine compartment and exhaust. I had to drive back immediately to verify that my car wasn’t leaking. Between the delays, the upselling, and the sloppy work, I cannot recommend Stephens Service to anyone. If you value honest service and competent work, take your car somewhere else. I only give 1 star because 0 stars are not available