I still don’t have my car and have to work in the morning, because when my partner talked to the staff he made it clear I only had $1500 to spend on the most important safety issues. They talked us into the tires and rotors and some other small things. My Dad’s mad at me for not letting him look at it first, I know more about automotive then my boyfriend, but I work full-time and have to provide as a single mom. I literally wanted to take it to multiple places to have it assessed, but my boyfriend wanted to take it to Steve’s cause we literally live in the neighborhood. And then here is the awesome part apparently during taking off my tires due to a lug nut that was locked an employee in getting it off destroyed one of the calipers so even though I was supposed to pick up my car on Friday, I now had to wait over the holiday weekend because they had to order the caliper. A part that they broke. And of course, now it is massively higher than the budget that I agreed to and the quote that I accepted. This is absurd. Oh, and they kept trying to push their financing options, which when I applied for them, they denied me. So they started work before I had been approved for financing. All I can say is I am extremely disappointed and I will pick up my car tomorrow and hopefully never have to deal with this place again. UPDATE: boyfriend picked the car up for me today and paid the extra money that was over what I approved for from the original pricing sheet. Then proceeded to come home and Yell at me to take this review down cuz he had been talking to them the whole time and I didn’t know what I was talking about, again I was never contacted for what was going on, they only talked with him and I OWN the car and did not ask or allow that. I had just asked him to take it in to get looked at and pick it up for me cuz my work schedule is insane. So not only is he in the doghouse and possibly out the door, since I’m the one that doesn’t know anything about cars 🙄, but I know enough to know as the owner I should have been given quote updates via email not verbally thru a 3rd party. That is just good business practice unless someone has talked to the owner who has given specific consent. I have still heard nothing from the actual shop. So apparently car parts aren’t the only thing they are great at breaking with a lack of professionalism.

I have had many good experiences with Steves auto. There a great group of guys but most of all they do great work. I have been buying all of my tires through them because they have always had a great warranty that actually covers any damaged tires. I have recommended them to my family and friends.

Fixed my car for a good price. Nice front desk man. Answered my questions.

Steve’s Auto has had our business for years. They’re fair, honest, and charge by the job, not the hour. They uber you to their shop and from their shop to home. If your car needs days to fix, they have loaner cars for you.

Fair prices, great work, easy and available scheduling, complete work in great time according to the job

They did a great job and answered all of my questions. Took the time to explain things to me. The repair ended up taking longer than expected so they gave us a loaner car to use! They even stayed later to finish our car, despite the shop closing for the evening. We felt very valued and prioritized.

Great service, friedly

May 16, 2026 I was on a cross-country work-related trip and had driven my Volvo S90 from Virginia when it suddenly broke down with serious battery, AC compressor, and serpentine belt and pulley issues. Chip and his team of mechanics worked for two days straight to get the car back to working like new and for a fair price. What sets this garage apart (from the several I've experienced in my life!) is the combination of expert knowledge, up to date dignostic and repair tools, honest and completely transparent communication about issues with your vehicle and options for solving them, and a friendly, empathetic attitude towards customers. Donny - the mechanic (certified for repairing European cars) who worked on my Volvo car impressed me with his "let's get to work and solve this problem!" attitude...he figured out what needed to be done and went ahead and did it. It is refreshing to see such kind of dedication, thoroughness, and skill...as I told Chip (Service Manager) on my way out - "I would like to take a photo of you...just to remind me of what "Excellence-in-the-work place" looks like once I and my car are back home in Virginia. As a customer coming in with major car problems into this garage - I drove out with a new confidence in my car and a sense of gratitude for having been treated so very respectfully, empathetically and I'll even say - compassionately! This garage and Chip and his team have my highest recommendation and respect. Thank you Chip and Donny. Dr. Parv Sethi Virginia

Me and my wife both brought our cars here a couple months apart. Both cars developed a slow tire leak after. Just odd. Nice front desk. Comprehensive report on each car but be prepared for the upsell list of things wrong with your car.