The availability was fantastic. They got the job done for me. The issues I ran into were as follows. Sneaky feeling on the phone. I knew what was wrong. I had been an automotive technician for years. I asked for a direct quote. They said absolutely, as soon as you bring it in. I said I would just like to have an idea what the cost on this specific task would be. Again, sure, as soon as you bring it in. They got the job done that it needed. They don’t use a labor guide. They have menu pricing. For for a tough job it could be in your favor. That was not the case for mine. I paid $500 labor for what should be an under 2 hr job. I did agree to it. Rock and a hard place senecio. I don’t believe that the front desk people are corrupt in any way. They are following company guidelines. The job was completed in a timely manner. I was given a ride. They do a full inspection with pictures. The canned description of the pictures could be scary to someone without automotive knowledge. For example.!I was given a picture of my struts. Description stated damaged struts. Recommend replacing as a pair. The picture showed that the accordion dust boot had disintegrated. Anyway, they are a automotive shop, and I’m not use to current pricing.
John — thank you for taking the time to leave a detailed and thoughtful review. We appreciate the balanced way you shared both what worked well and what gave you pause. We’re glad our availability, turnaround time, transportation help, and inspection process were positives for you. At the same time, we understand your frustration around pricing and communication—especially given your background as an automotive technician. When you know the scope of a job, it’s completely reasonable to want a clearer estimate up front rather than feeling boxed into a decision once the vehicle is already here. You’re correct that we use menu-based pricing rather than a traditional labor guide for certain jobs. That approach can sometimes work in a customer’s favor on more complex or time-consuming jobs, but we fully acknowledge that in situations like yours, it can feel disproportionate—even if it was agreed to. That feedback is important, and it’s something we continue to evaluate so expectations are clearer before work begins. We also appreciate your honesty regarding our inspection photos. They’re meant to be informative, not alarming, and your point about descriptions sounding scarier than the actual condition—especially to someone without technical knowledge—is well taken. If you’d be open to it, I’d be happy to personally review your visit, pricing, and inspection notes with you. We can also re-evaluate anything you have questions about at no cost and with no obligation—even if it’s simply to clarify what was noted and why. Transparency matters to us, and conversations like this help us improve. Feel free to reach out directly. Richard, Owner (801) 694-7936
- Steve's Automotive Specialists - Sandy