I honestly thought this place was great. I came in with a great attitude because the last guy who helped me was incredible. Not now, because of Toby. I asked for proof of their so-called ‘engine failure’ diagnosis and they had NOTHING. No codes, no test results—just a lazy shrug and ‘we just know.’ When I asked for answers, Toby got rude, dismissive, and treated me with clear discrimination. Even other customers noticed to the point where one stopped me outside and recommended Vietiene Auto shop. Unprofessional, condescending, and completely unhelpful. Take your car literally anywhere else unless you want to be treated like an inconvenience instead of a paying customer. Absolute trash service. UPDATE REPLY This reply doesn’t address my actual concern. My review was not about the technical findings or the oil report — it was about Toby’s condescending and discriminatory behavior during my visit. Brushing past that issue and hiding behind technical language only reinforces why I left the review in the first place. You didn’t even offer for me to speak with a manager, make things right, or indicate that anything would be done about Toby. I’ve already taken my car elsewhere, and they found no signs of engine failure or any warning lights. Customers deserve to be treated with basic respect, and this experience made it clear that wasn’t a priority here. What a shame.
Hi Indigo, we appreciate you taking the time to share your feedback. We understand your frustration and are sorry to hear you're dealing with these engine issues. Our primary goal during your visits was to provide an honest, accurate, and professional assessment of your vehicle. While we confirmed that your engine is burning a significant amount of oil, our technicians, after a thorough inspection, were unable to find any conclusive evidence directly linking the issue to your previous oil change performed at a Take 5 location. We hold ourselves to the highest standards of integrity, and we can only report findings that are supported by our technical analysis. We wish you the best in resolving this matter.
- Steve's Automotive Specialists - Millcreek