Knows how to service German car makes Always takes great care of VW & Audi

I've been taking my car to Steve's for about a year, aside from how expensive car repairs generally are it's always a good experience. This last time I took my car in was especially good because of the front desk employee Jacqui. I was leaving to go on a road trip and noticed my back window was rolled down when I tried to roll it up I would hear a grinding sound, the window was cleary broken. In a panic I called in and spoke to Jacqui who told me to bring my vehicle in so they could take a look at it. When I brought it, the mechanics looked it at, I was told that they were going to need to order a part to replace the judicator. Jacquie went out of her way to get the part and have them fix it as quickly as possible. I thought I was going to miss out on my first night at my hotel but because of Jacquie's actions I got my car back before 4 PM when I brought in at 1PM, talk about a quick turnaround. I want to personally thank Jacquie and all the mechanics who helped get my car fixed. Thank you guys for your hard work you really came through for me.

Knowledgeable, friendly, and not condescending attitudes in their techs, we got a pre purchase inspection here (best price we found on that too!) and had a very transparent and easy conversation with the service advisor and techs that inspected the car to have a clear vision of our pending vehicle. (also the snacks are pretty good even if the TV only plays 1 channel lol)

I'm very upset! We were told if we fixed our ac it would fix the problem. We spent $4800 on all of the repairs for that just for it to not work and then to be told we need a new transmission. When they should have started with that. I feel lied to and deceived! I wouldn't recommend this place to anyone ever!

I brought my car to Steve's for a 2nd opinion, after I originally had my car serviced at another shop. My AC was only blowing hot air, unless I was driving over 60 mph. The other shop evacuated and recharged my AC twice and insisted the problem was fixed when it was still only blowing hot air. So I brought my car to Steve's simply because they are conveniently located on my drive home from work. I explained the problem I was having to Reid, and he pointed out that it was odd that the other shop evacuated and recharged a 2nd time (foreshadowing). I left my car overnight. The next day I got a call from Reid telling me that they found a leak in my AC hosing, and would need to replace the hose assembly. He believed this was causing my issue. The parts would need to be ordered from out of state, and I could come pick up my car while waiting for the parts to arrive. Fast forward 4 days and the parts arrived (a day sooner than expected, so bonus points here). I pad just under $900 to have the AC hose assembly replaced, and was thrilled when they called me the next day to say it was done, and that my AC was blowing cold air once again. I picked up my car that same day, and was extremely disappointed that it was still only blowing hot air when idling, stopped at a red light, and while driving on city streets. On the freeway, I was getting cold air. I immediately called Steve's and told them that my problem was, in fact, not fixed at all. I told them I couldn't bring it back until next week, as I needed it for work. Fast forward through a week of hot air, and I bring my car back to Steve's for a 3rd time. They keep my car overnight again, and call me the next day to tell me that everything is fine with my AC, and that it blows cold air just fine. But they went ahead and evacuated and recharged my system again (see foreshadowing comment above), and went to a higher pressure this time just to be safe. So I returned and picked up my car, and hallelujah, I had cold air. It was a Christmas miracle in August. 3rd time's the charm. Only now, my car's exterior thermostat wasn't working. It was stuck saying 79 degrees, and it was well over 100 outside. Whatever, small inconvenience. I had working AC, all was right with the world. Until the next morning when I noticed a large blue-green puddle under my car in the driveway. Coolant leak. A big one. I had just enough coolant to make the drive back over to Steve's (4th time now), where they diagnosed a crack in my radiator. I was quoted $1,475 to replace the radiator, hoses, and cap, and charge with clean coolant. That seemed extremely high to me, so I made some calls to other shops. I ended up having my car towed to another shop, who replaced the radiator, hoses, and cap, as well as clean coolant, for under $900. That's almost $600 cheaper. And out of curiosity, I asked them their price for replacing the AC hose assembly that I paid Steve's just under $900 for, and was quoted $500 for that. Steve's is extremely overpriced, and after needing to bring my car back a total of 4 times, I won't be back with any vehicles in the future.

This shop tried selling me a $3,500 head gasket job when the problem I had was actually an $8 fuse. Unbelievable

This place is awesome! I came in with a popped tire and they ended up replacing all of them for under $600. They also did a free inspection of my car and provided me with an Uber and loaner car until mine was ready for pickup. They were very communicative and clear with their explanations and videos of my car and its problems. I will definitely be coming here again!

I really recommend Steves Automotive Specialist for your auto repairs. The service is excellent and so is the price. They are so friendly and go over exactly what they did and make recommendations if needed without pressuring you. The waiting room is clean and grab yourself a snack while you’re waiting. 5 Stars.

They are very professional. They show you everything that needs fixing. The car drives better and has been reliable in the past after being fixed. They take Costco 15 percent discount coupons. The only thing they don't do is wash the car.

These guys did amazing!!! So helpful and understanding! Highly recommend this shop! Will definitely come here from now on!