Jim is a great mechanic in both diagnosing a problem and implementing the correct repairs. The work on our car was quick and we were back on the road, enjoying our vehicle. The price was very fair for the work needed.

The staff at Steve's Automotive Specialists in Millcreek were friendly and polite, which was the only positive aspect of my visit. However, the pricing was outrageous: $1,700 for front struts, another $1,700 for rear struts, and $730 for spark plugs on my 2007 Lexus GS350. These costs are far above standard market rates, and I cannot recommend this shop based on price.

Fast and friendly service!

Friendly and fast service at a great price for a full synthetic oil change. It was our first time this week, but it won't be our last!

These guys are the best! Honest and quick to work on any vehicle. They keep you informed all along the way. Highly recommend.

I appreciate the professionalism of the employees. After the work was done on my truck, the mechanic explained in detail what he did to get my truck repaired. The price was very reasonable and the work was professionally accomplished. I definitely will continue to go back for my vehicle maintenance .

Very accommodating allowing me to use a “loaner” and also paying for LYFT to and from my house.

The people at Steve's Automotive Specialists are so great to work with. I thought I was stuck taking my Mercedes to the dealership for repairs, but Steve's has a great European car technician. The report I received about the things that need to be addressed on my car is incredibly useful information... and something I've never seen from any dealership. Highly recommend.

Essentially, I was lied to about their warranty and they have poor customer service. They replaced my brake pads and rotors which promptly failed a month later. I was visiting Santa Clara from out of state when they replaced them. I was told by Chip (his name is on the invoice) that if they needed to be replaced within the warranty period that they would cover the cost (knowing that I was from out of state). A month later the pads and rotors failed and I contacted Steve’s to honor the warranty. I spoke with Chip who essentially said there was no way they could cover the cost. A refund for covering it myself was also not guaranteed (an extensive process that depends on whether the parts manufacturer decides to pay). He said in order to authorize a payment he would need to contact corporate. I asked him to do that and he said he was not willing to do that. Chip said he had other customers he needed to see and he couldn’t talk with me anymore. A 5 minute conversation. All in all, I regret paying them $700 for the repair. They were unwilling to honor their warranty and cover the $500 that it will cost to fix their work and replace their shoddy parts. I do not recommend Steve’s.

My preception is they are nice but not trustworthy Starting with the cons: 1. When I dropped my truck off there to have it looked at - I was told it wouldnt turn because of the radiator stop leak that I put it. I had been able to get it to turn over a few days before I brought it in and stop leak wouldnt stop the engine from turning - that was the first red flag. 2. Was given the price to fix my truck but after talking to them, they brought it down 2000$. When I picked up my truck, the price was what they originally told me, before they brought it down. They said I agreed to that price but couldn't show me where I did. 3. They told me they had to replace 1000$ in parts but didn't call to tell me about the need and talk to me about the extra costs. 4. Several of the parts that they said had to be replaced, I had recently replaced, so I know they didnt need to be replaced. 5. Told me they would give me a military discount but I still ended up paying 500$ more than what I was told, after I argued with them for a week Pros: 1. Let me leave my truck there a few extra weeks while I moved money around to pay for the repair 2. After disagreeing with them for a week they brought the price down to be only 500$ more than what I was told - instead of 2000$ more Im not going to blast them on social media because they did work with me on my concern about the pricing/ ethics - however it was after considerable back and forth. Customers need to be aware of the company's business practices ...