Very awesome caring friendly helpful beyond thank you for your services

Honest Real Straight shooters. I’ll be back.

Awesome people. Great work. I recommend Steve’s Auto Specialist for your next auto service.

I broke down on the freeway in my truck. I had it towed to my uncles and put new coil pack, starter, battery, crank shaft sensor, idler pulley and wire set. Still wouldn’t start. So I towed it here to have them figure it out. Taden said the starter I put in was bad (was a remanufactured). So I went to tow it home and they had it blocked in. So I changed it in their parking lot with a new instead of remanufactured. The next day they called saying that starter was bad as well. I asked if it could be something in the flywheel killing the starters and Taden said no that they needed to put their starter in that was 450$. So I allowed them to put it in. They put it in than said they needed to pull my transmission to continue repairing it. I told them to pull their part and stop touching it. They obviously don’t know what they are doing. I tried to give my advice of what I’ve already worked on and they just assumed my parts were defective. No testing or observing what I recommended the issue could be. Trevor the manager was unwilling to work with me and wanted me to pay 450$ for the part that didn’t fix any issues and the labor that I’ve already done 3 times under their recommendation. I filed a complaint with the better business bureau and gave a 1 star review because I feel they truly earned it.. that’s what all their reviews say anyways.. I wish I would have checked reviews first. The next day Trevor called back and changed his attitude.. all the sudden was willing to take the part out and give me my truck back.. said it would take the weekend but if I took my 1 star review down and cancel my complaint with the better business bureau they wouldn’t charge me for the work that took them 30 minutes to do. So I did as they asked and came in Monday. They still didn’t give me my truck because they didn’t have confirmation that my complaint was removed which I had proof it was. I came back the next day and they drained my battery so it would be dead when I came to get it. Had my receipts for the parts I’ve put in it scattered on the dash like they were going through the parts I’ve put on it. Just jerked me around in every way possible. I’d never bring any vehicle here ever in my life again. Worst experience I’ve ever had at a mechanic shop.. I’ve never towed a vehicle to AND from a shop.. they wasted so much time focusing on things that weren’t the issue.

Terrible management.

This was my first time using Steve’s Automotive and it was a great experience. From setting my appointment to the completion of the service, it was a refreshing process. They worked me right into their schedule, did a complete inspection, topped off fluids, did a free tire rotation and did an oil change at a very reasonable cost. I’ll go back again when the next service is due. I highly recommend!

They helped me and with my car. Very professional.