They were all very nice, apologetic, and tried their best to fix my AC. It was frustrating that it took a full working week to fix my car, and they didn’t seem to know what they were doing. I had to keep going back multiple times, but my car was never the same before my AC started blowing out hot air. My vents are messed up still, and they can’t do anything about it. It was nice that they gave me a warranty on my AC, so they could keep looking at it without paying money. They also left an empty super glue container in my car, left a few scratches, and broke my phone holder that attached to my windshield. They tried their best to make me happy, but I’m disappointed with my results.
Rachel, thank you for recognizing our team’s kindness and effort. We understand how a week-long repair could leave you questioning your experience with us, and we’re sorry for the frustration it caused. Although we specialize in Volkswagen vehicles, A/C repairs can be complex, and a critical part that was incorrectly packaged by the supplier created an unexpected setback. We should have communicated those circumstances more clearly, and we appreciate your patience while we worked to complete the repair properly.
- Steve's Automotive Specialists - Orem