Nolan and Austin stayed over 2 hours with me to make sure things were good after an extra error code flagged after I pulled off which originated from a simple issue with the air filter that came up after the repair. Appears back to normal. But what I came to comment on was the way it was handled. They kindly responded to all my questions, further than I even expected since my curiosity and use of AI (not 100 percent reliable, might I add). But Nolan still humored me and kept good vibes even though I knew that "customer consulting AI" wasn't exactly the most credible sidekick, and I was approaching with caution, he still was patient and listened to my questions as I threw darts at the dart board seeing if anything pinned. The AI didn't crack the code. But Nolan did and he ended up fixing it anyway. Nolan:1 Skynet:0 But then get this. He gave me his mobile number and sent me the error codes so I could research and learn on my own. And then after I left, hours later I realized I left my work laptop at the shop. I texted him and he drove to meet me at the shop and give me my laptop himself. Honestly the only bad thing I realized about this whole situation is how uncommon it is to run into guys like this these days. Austin made sure I had his number and told me if anything came up after hours with the car to let him know. So far so good. 10 out of 10 man. How you treat people literally does not get any better than this.
Austin and Nolan are great and we are lucky to have them on our team. We are glad we could help out! Thanks for taking the time to leave this review Jonathan :)
- Steve's Automotive Specialists - Orem