Y’all are seriously the worst. I brought my car in for what I thought would be a simple diagnosis, and you told me it was “all fixed.” I paid $1,700 — went into debt for it — and drove off, only for the car to break down 20 minutes later with the exact same problem. Clearly, nothing was fixed. When I brought it back, suddenly you “actually found the real issue this time” and wanted another $1,200. At that point, it’s obvious you had no idea what you were doing the first time and just took my money. Completely useless, dishonest, and unprofessional. I’ll be filing a small claim, because yall were useless
Hi Janice, We’re very sorry to hear how upset and disappointed you are—and even more so to hear about your car breaking down after your initial visit. We know how stressful car problems can be, especially when you’ve already made a significant financial commitment to resolving them. You trusted us with both your vehicle and your investment, and we take that responsibility very seriously. Situations like this are extremely frustrating for everyone involved. While we never intend to misdiagnose or fall short, we absolutely recognize that when a repair doesn’t resolve the issue, it can feel like the work—and your trust—was for nothing. That’s never the outcome we want. We’d genuinely like to make things right. Please know that you’re welcome to bring the vehicle back in for a full re-evaluation at no cost and with no obligation. We want to go over everything thoroughly and honestly with you, so we can understand exactly what went wrong and if there’s anything we can do to resolve it fairly. You can contact me directly at (801) 694-7936. I’m here to listen, review the full situation with you, and work toward a resolution that reflects the honesty and professionalism we stand behind. Sincerely, Richard, Owner
- Steve's Automotive Specialists - Orem