5

Thanks for your 5 Star Rating Tristian!

- Steve's Automotive Specialists - Orem
5

Wow, they are awesome and super friendly. I brought my rav4 in with a screw in my tire and they fixed it for free. Will definitely be coming back. Service: Tires

Thanks Jon! We're glad we could help!

- Steve's Automotive Specialists - Orem
5

Fast, friendly and fair pricing. They explain exactly what needs to be done and allow the customer to then make an informed decision.

Thanks Chris! That's exactly our goal and we're thankful for your business!

- Steve's Automotive Specialists - Orem
5

We have a 97 Dodge Grand Caravan that had a multitude of problems one being it over heated easily and we took it to other places and they couldn’t figure it out after a week of having it, but Steve’s figured it out in a few hours! And they fixed it at a much lower price than I thought it was gonna be! They kept us in the loop about everything they were doing and they lent us a loaner car so that we wouldn’t be without transportation! Will definitely be coming back Services: Electrical, Electrical repair, Air & cabin filter replacement, General repairs & maintenance, Air conditioning, A/C installation & repair

Thanks for the review Amanda! We know that van was a little fun to deal with! Hope the new car is treating you great!

- Steve's Automotive Specialists - Orem
5

David was really cool and had good manners on the phone. Probably a good shop to fix a newer car.

Thanks David! I appreciate your kind words! - Dave :)

- Steve's Automotive Specialists - Orem
5

Working with Steve’s was honestly the BEST auto shop experience I’ve ever had. They were on the phone for hours working with my warranty company. They explained everything to me. They sent updates with pictures showing what was going on, what they needed to do, and estimates on how much everything would cost. They were very nice and fixed my car up fast. Anytime my car has a problem from now on, I’m taking it to them. Thanks Steve’s

Thanks for taking the time to leave this review Mark! Extended warranty companies can be hard to deal with, it's our pleasure to deal with for you and make the process a little easier. We appreciate your continued patronage!

- Steve's Automotive Specialists - Orem
5

They where so awesome and I had a budget and they totally helped out

Thanks Kimi, we're always happy to do our best to make things fit into your budget. Thanks for the oppurtunity to service your car!

- Steve's Automotive Specialists - Orem
5

"Your shop was recommended to me. I appreciated the convenience of leaving my car and keys the night before. A tricky part to getting a car fixed is a ride to leave and pick up the car. Even though I didn't leave my car for repairs, I felt your check was truthful. It's hard to find an honest mechanic. I feel I can also recommend your shop." Service: Auto engine diagnostic

Thank you so much for taking the time to leave these kind words. We are glad you feel confident enough to refer people to us, There is no greater compliment. It was our pleasure to work on you vehicle. Dave-

- Steve's Automotive Specialists - Orem
2

I am rating at 2 because of the pricing model. My service was well and good, however the price was steep, and they seemed to find much more that needed fixing than I went in for. I took my car to the dealer later in the week to get a recall fixed as well as to ask for their multi point inspection to see how they compared. Steve's automotive found a lot more that needed fixing. The two reports found one thing in common, and to fix that thing Steve's automotive was asking $1800, the dealer (who is notorious for higher prices on average) was at $1040. That is an $800 difference. I also needed a window regulator fixed and Steve's was asking $600 for the fix, when the dealer was $450. Now Steve's automotive tries to justify this pricing based off of value, however I have a hard time seeing how compared to a dealer they bring more value. Especially when the part for my window fix was a dealer only part meaning the part would have been the same whether I got it from Steve's or the Dealer. Since that is the case the difference in price would mainly come down to labor and other charges. So in this case Steve's was not offering more value nor any other special treatment, yet they were $150 more for my window fix. My theory goes back to the overhead they likely install in the cost. Two nice facilities, and one of them with a new remodel and new equipment means more overhead for Steve's business, and unfortunately the way business works is that someone has to pay for the overhead, so it gets slapped to the customers.

Travis, thank you for your review. Believe it or not we appreciate even the 1-star and 2-star reviews. They help us understand how good of a job we're doing and especially how well we communicate with our clients. I'm very confident that if we performed a true apples to apples comparison that our pricing would not be as far apart from the dealership as you've stated. Speaking of communication, it sounds like we failed to make you aware that we can match any legitimate estimate provided we perform the job the exact same way, with the same parts, and provide the same warranty. In the extremely competitive world of auto service it's important for all consumers to be aware that phone quotes are dangerously inaccurate and that dealerships in an aggressive push to compete with independent shops don't always offer the best parts or warranties. So, the bottom line is that the game of comparing price isn't so simple. Also, the fact that our inspection provided you with more information about what your vehicle really needs than the dealer's inspection does not reflect well on the dealership. Conversely, it proves that our mechanics are better trained and more qualified. Please feel free to call me if you have any questions. We'd love the chance to prove to you that our service is competitive and worth the price, thanks again your feedback! - Richard (Owner) 801-694-7936

- Steve's Automotive Specialists - Orem
1

I originally decided to come here based on the great reviews however, my experience was less than satisfactory. I made an appointment only to show up in person and be told that I needed to reschedule because their best person who diagnoses issues wasn’t in (there could’ve been a phone call or text to let me know instead of having me waste my time). Rescheduled my appointment again. Received a call later in the day saying the techs couldn’t find anything but it being an autosource car they just wanted to cut it loose/have nothing to do with it. I know others have had 5* experiences and I was hopeful as well but was sorely disappointed. ***Not to mention while waiting in the lobby early in the morning, the crews language was vulgar and demeaning towards other customers vehicles that were brought in prior to mine. Makes me think what did they say about me and my vehicle while I was gone.

Caleb, first of all thank you for your feedback and please know that I'm sorry you had to reschedule your appointment. We don't always have advance notice when an employee may call in sick or have an emergency come up, nevertheless, it doesn't change the fact that this is still terribly inconvenient for you. Secondly, sometimes there isn't a lot we can do with an intermittent problem when it doesn't present itself or leave any clues behind. Now, as far as us wanting to 'cut it loose', I'm going to find and listen to your phone call so I can understand exactly what was said because that doesn't make any sense to me. Our business is to fix cars regardless of who made it, who sold it, or who drives it. Finally, we expect our team members to present themselves and act professionally at all times and in any part of the shop they may be in. We do constant training with our teams and I will personally make it a point of focus to ensure our team members understand that kind of behavior is not only unprofessional but unacceptable. We strive to provide great service and most of the time we get it right, however, in those cases where we don't we're willing to do whatever it takes to make it right. So, if there is anything I can do please call me at 801-694-7936. - Richard (Owner)

- Steve's Automotive Specialists - Sandy
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