1

PSA DO NOT GET SERVICED HERE - these crooks will upcharge you at every opportunity. TL;DR - believe the other 1 star reviews, do not trust Toby or Collin to service your vehicle. This business also artificially boosts their review score by giving discounts to 5-star reviewers and getting their own employees to review the business. I took my jeep in for a 50 oil change. A few hours later I get a call telling me there's something wrong with my rear wheels and that it will cost >200 just to inspect what was wrong. I gave them the greenlight (BIG mistake) since I had been noticing some clicking sounds/irregular driving mechanics. The next day I get a >1300 itemized bill with parts charged more than DOUBLE what you can get them for. I also asked about their hourly rate for labor since I was charged 420 for this repair and got a 'it depends' - super shady. Not to mention, I was charged 120 for 2qts of 75W85 diff oil which can be bought at any auto store for 50. The same diff service at jiffy lube (parts + labor) costs half as much. I called them to get a correction on this obvious price gouging and was met with "you've already got the service done so there's nothing I can do" and "it's your fault for not shopping around". I'm second guessing if this repair was even necessary - the jeep drives the same and still makes the same noises. DON'T take the oil change bait from that flyer you get in the mail. If you do, decline ALL other services. Seriously, F these guys.

2

I came in for an oil change and diagnosis of a slow coolant leak. They charged $200 for the vehicle inspection and to perform a pressure test of the coolant system, which I probably shouldn't have agreed to. When they came back and suggested timing belt, water pump replacement, and radiator hose replacement, they quoted me $2400! Nate Wade Subaru quoted me $1400, and a local repair shop quoted me even less. The invoice for the diagnostic was "itemized" but included no hourly labor for a pressure test - just a flat charge, super shady for a relatively simple test. I would've given 1 star for extremely shady price gouging but 2 stars instead of one star because they did a good job on the inspection and I believe diagnosed the problem. Even if Steve's believes they are more skilled than other mechanics, there is nothing to justify this kind of pricing, let alone compared to a dealership

1

I came in for an oil change and diagnosis of a slow coolant leak. They charged $200 for the vehicle inspection and to perform a pressure test of the coolant system, which I probably shouldn't have agreed to. When they came back and suggested timing belt, water pump replacement, and radiator hose replacement, they quoted me $2400! Nate Wade Subaru quoted me $1400, and a local repair shop quoted me even less. The invoice for the diagnostic was "itemized" but included no hourly labor for a pressure test - just a flat charge, super shady for a relatively simple test. I would've given 1 star for extremely shady price gouging but 2 stars instead of one star because they did a good job on the inspection and I believe diagnosed the problem. Even if Steve's believes they are more skilled than other mechanics, there is nothing to justify this kind of pricing, let alone compared to a dealership EDIT: Steve's called me about my review to make sure we're comparing "apples to apples" - here is a written receipt of the same exact quoted work and parts done for 42% of the price

Alec, it seems that the real issue here is that we didn't earn your trust and confidence, and as professionals who are committed to providing the best service to our clients this is absolutely our fault. Over the years I've personally dealt with a lot of "half price" quotes from Nate Wade Subaru. So, I know with certainty and for a fact that they're not going to perform a $2,400 job for $1,400, and I can easily prove it to you. It is true that you can do half of the job for half of the price, however, we usually don't recommend that because it will often cost you more than you're trying to save in the long run. I believe this misunderstanding can be resolved and I'm willing to do whatever it takes if you are. Please call me at 801-694-7936 and let's discuss it, thank you! Richard (Owner)

- Steve's Automotive Specialists
5

Thanks for your review!

- Steve's Automotive Specialists - Hyde Park
5

Very impressed! Just great customer service, was so happy I came here. I had to have 4 tires put on my car and Costco couldn't get them in time, Steve's came through got the tires threw the alignment in with it and beat their price by about $250. Extremely happy with this place!

Thanks for your review Benjamin! We're glad we could get you done quick and save you some $ :)

- Steve's Automotive Specialists - Santa Clara
5

Jan. 5, 2024 - Great customer service, well above and beyond typical Saint George automotive service centers, definitely invests personal time and values new customers. All employees are very knowledgeable on all makes of cars. The best choice after looking locally for eight years.

Thanks for taking to time to leave us this review Ron :)

- Steve's Automotive Specialists - Santa Clara
5

Thanks for your 5 Star review Patt :)

- Steve's Automotive Specialists
5

Honest work, fair prices, clear communication. 5 stars

Thanks for your 5 Star review Christian! :)

- Steve's Automotive Specialists - Orem
5

This place is amazing it all started when I called in because my gas tank wouldn’t open they opened it I also needing an oil change so figure I give them the business since they helped me complimentary gas tank open, might I add. I knew the car had many obstacles before hand and it had a rattling noise to it also went to two different places and they said it just needed an alignment got the alignment and still rattling noises I decided to tell them about it and they took it for a test drive and found the problem, I ended up getting my oil changed complementary tire rotation, brake flush and the answer to my problem. They give complimentary vehicle or Uber ride while something major is being fixed on your car or if it will take them a few hours and you are not waiting down at the shop. Need I say the customer service is outstanding from the people at the front desk to the people in the shop very family friendly. If I could give them 10 stars I would because this place is great the people that work there is great and they do not pressure you into anything but simply give you the recommendations for your car. They definitely earned my business from here on out.

Thanks for taking the time to leave us this review Keila :) We look forward to being of help again in the future!

- Steve's Automotive Specialists - Clearfield
4

Thanks for your 4 Star Rating Lori :)

- Steve's Automotive Specialists - Hyde Park
Steve's Automotive Specialists is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Steve's Automotive Specialists (801) 466-2886, Steve's Automotive Specialists - Sandy (801) 559-7776, Steve's Automotive Specialists - Orem (801) 406-7422, Steve's Automotive Specialists - Hyde Park (435) 563-0400, Steve's Automotive Specialists - Clearfield (801) 820-2015, Steve's Automotive Specialists - Santa Clara (435) 673-6622 if you have any issues in accessing any area of our website.