I am extremely disappointed and angry with the way Steve's Automotive handled my son's Nissan Murano recently. They basically charged him what amounted to $1,200 for a diagnostic to tell him he needed a new engine, a total of $6,000. I took his car to the dealership where we originally bought it for a second opinion. They diagnosed a completely different problem and fixed it for less than what Steve's charged just to tell us it was going to need a new engine. Their misdiagnosis is simply unacceptable and ridiculous. I would ask for a FULL refund if I thought there was any way that would happen, but they've already proved to be incompetent and dishonest. They will NEVER get any more of our business and EVERYONE I come in contact with -- family, friends and neighbors -- will hear our story and steer clear of them. Well done.
Darnell, I've investigated the work we did on on your son's vehicle and it appears you've left out very important and critical facts regarding this situation. We document the repair and diagnostic procedures we perform and we have scientific evidence to prove and support our conclusions as well as the recommendations we made. You've made some derogatory comments about us and I'd expect that you wouldn't do so unless you could prove them. So, prove to me that what you're claiming is true and I will gladly refund the entire amount you paid us to perform the repairs and diagnostic procedures on your son's vehicle, however, if you can't prove it then I would expect an apology and respectfully ask you to update your review to reflect the facts. The truth is all we need to settle this so please call me at 801-694-7936. Over the past 40+ years our clients have learned they can count on us and trust us to do the right thing, now I'm asking you to show that same level of integrity and do the right thing, please call me! - Richard (Owner)
- Steve's Automotive Specialists - Orem