1

Ive been going to steves for a little over a year with 3 diffrent car the first car was a mess and my dad felt they did their best at a decent price but this last time I was there they did an oil change and cv axle they had it over night which was fine I picked it up and got it home the next morning I go out to get in and notice a deep dent my my passenger tail light not to mention my car was still clicking when turning I call steves speak to the manager about everything I go down for him to take pictures and surprise they are not responsible for the damage so I paid another shop to fix what I had already paid these guys not super happy with them right now

Hi Dana, thank you again for sharing your experience, and I’m sorry this situation left you feeling frustrated—especially after being a returning customer. I do want to add some important context while still acknowledging your disappointment. When you brought the concern to us, our manager took the time to review both the security camera footage and the vehicle inspection photos from before and after the service. Based on that review, we were unfortunately unable to verify that the damage to the passenger-side tail light occurred while your vehicle was in our care. I understand that hearing that was upsetting, and I completely recognize how discouraging it is to feel stuck with damage you didn’t expect. That said, we also hear your concern about the clicking noise still being present after the CV axle repair. Having to take your car to another shop after already paying for a repair is not something we ever want a customer to experience, and I’m truly sorry that’s how this turned out for you. We’d still welcome the opportunity to speak with you directly and review everything again—there’s absolutely no cost or obligation for us to re-evaluate the vehicle. Our goal is to be transparent, fair, and to see if there’s any way we can help bring this to a better resolution. Please feel free to contact me directly if you’re open to continuing the conversation: Richard Owner (801) 694-7936 Thank you for your honesty, Dana. Even difficult feedback helps us reflect and improve, and we appreciate you taking the time to share it.

- Steve's Automotive Specialists - Clearfield
5

I live in West Valley and used to go to the Hillside Good Year by me for repairs but when management changed the atmosphere changed as well from caring to greedy. Now I travel to Steve's Automotive in Sandy because my family recommended them. I've used their services a number of times and never regretted it. These guys are not looking to rip you off or tell you a bunch of crap you're not needing like most places. Prices are fair, staff is professional and they have my trust and business.

Thanks for taking the time to post this review Jeremy! It's our pleasure to help anytime you need auto service :)

- Steve's Automotive Specialists - Sandy
5

The customer service was great! I was not charged at all when the technician could find no problem! My car has run like a champ ever since. I sure appreciate the honesty

You're so welcome LaVelle! It's our pleasure to help anytime you need auto service :)

- Steve's Automotive Specialists - Sandy
5

Steve's Automotive seems to care about their customers and the quality of work they do on your car at a fair price, what more can you ask? I've only used them once so far. I have a 10 year old Mercedes that I love and have always taken it to the Mercedes dealership for service, but they have gotten a little more expensive than they need to be, so I will try Steve's Automotive for my next service. My first visit was pleasant and affordable. I have a good friend who owned a used car dealership for many years and he was the one that recommended Steve's Automotive.

Thanks the review Stephen! It's our pleasure to help anytime you need auto service! :)

- Steve's Automotive Specialists - Santa Clara
5

Came in because I didn't want to go to Honda. Steve's team got it done in half the time and at a reasonable price. Gave me some suggestions of what to do (including maintenance schedules for my next service), but no pressure to get it done then. Van is running great...will use them again!

Thank you so much for the review Jeff! It's our pleasure to help anytime you need auto service :)

- Steve's Automotive Specialists - Orem
5

Steve’s auto. Is one place you should not pass up. If you need Auto Repair.!

Thanks for the Review and Recommendation Phil! :)

- Steve's Automotive Specialists - Sandy
5

The service was fast and well done! I appreciate the kindness of being offered an Uber to go home and come back. Additionally, they fixed the splash guard under my vehicle without that being part of the service being performed. I appreciate the kindness!

It was our pleasure to help Rene! Thanks for taking the time to post this review :)

- Steve's Automotive Specialists - Millcreek
5

They are just easy to work with. It's almost better than going to the dealership!!

Thanks for the review Rodrigo! It's our pleasure to help any time you need auto service :)

- Steve's Automotive Specialists - Sandy
5

Thanks for your 5 Star Rating Jared! :)

- Steve's Automotive Specialists - Hyde Park
5

Fast and fair

Thank you so much for the great review! We’re really glad to hear you found our pricing reasonable and the service fast and fair—that’s exactly the experience we work hard to deliver. We appreciate you choosing us and taking a moment to share your feedback. Hope to see you again whenever your car needs anything! —The Team

- Steve's Automotive Specialists - Santa Clara
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