We had an emergency vehicle issue with our Pacifica days before my family and I were embarking on a cross country trip from Layton, Utah to Baltimore, Maryland. I called Steve's for help (based on there stellar Google reviews). Mitch Houser answered the phone. I explained the sound/symptoms my minivan was displaying. I was able to get the vehicle in the hand's of Steve's automotive specialists the very next morning. They were able to identify the problem and gave me an estimate on the timeline to fix it. I explained my situation regarding the travel and how that would be a very tight window to get the van back before we left. I really appreciated the level of empathy Mitch displayed towards my situation. He was very understanding and expressed that he would do everything in his power to expedite the repairs. They were able to get the parts much faster than expected. Thanks to the creativeness and expertise of the specialist that worked on my minivan, they were able to get it repaired much faster than expected. It's good as new and just in time for our trip. Steve's Automotive Specialists felt like a business that took pride in the work they do and the service they provide to their community. My opinion is based largely on the manner Mitch Houser conducted himself during our interactions. Professional, knowledgeable and courteous. Must feel good to be that good at what you do. Thanks again to the team at Steve's Automotive Specialists.

Diagnosis for the entire car & they listed them in order of significance especially usufue for me & my budget.

Great stuff! Fit me into a tight schedule and were fantastic to work with

They were excellent in making sure the new parts worked ( which required ordering another new part again) before giving it back to me . Very friendly and helpful.

Nate and Toby were both very professional and helpful when I took my truck to them. They’re knowledgeable and focused on repairing things the correct way. I look forward to continue doing business with them in the future.

Great job Jimmy

I left a review a couple weeks ago about my service I wasn’t completely satisfied with and got a call from the GM within a couple days. Over the next couple weeks he looked into the pricing issue and took care of the extra $50 fee I felt I was charged. This kind of customer service goes a long way in my opinion. Thanks!

(Translated by Google) 12.8? (Original) 12.8？

Went in to get my Mini Cooper looked at, the customer service is INCREDIBLE, they are so kind and very helpful, though, they do charge a (my opinion) ridiculous amount for services, they said to have my car serviced it was going to cost around 7,000$, that’s more than I paid for the car, though I will say, they diagnosed the problems that I have and helped me figure out what to do, I just would rather do it myself, then pay my life savings for a couple simple jobs.

This place is very dishonest. I brought my car in for a “free” diagnostic test and they called me and said that they needed to do further testing which will be $199. I told them no and when I got my email explaining the repairs I needed done on my car (my car is worth maybe $3000) it was almost $6000. I took my car to another mechanic and they confirmed that the work they said needed to be done was not true. I only had $300 worth of repairs needed. Pretty bad business practice on Steve’s Automotive. Don’t waste your time and money here. Edited to add- I did however get my oil changed by them and just recently was having very odd sounds coming from my engine. I took my car in to my mechanic and he said that Steve’s never hooked up my hoses to the engine after the oil change. Can’t even do that right!!