I was a previous customer of Steve’s Automotive and had spent thousands of dollars on repairs over the last year. Unfortunately, I left feeling that many of those repairs were overpriced, and some of the ongoing issues seemed to be related to work that had already been done by the shop. Most recently, I brought my car in because the third brake light was not working. After the shop looked at it, I was told that none of the brake lights were working and that they would need to keep my vehicle for six days to “investigate” the problem. I was then given an estimate of nearly $500 for the repair. Instead of proceeding with the repair, my boyfriend purchased the needed part (which came with a lifetime warranty) and fixed the issue himself using a simple dollar-store screwdriver kit. The total cost was under $30, and all of the brake lights are now functioning properly. What was especially frustrating was that when I declined the repair, the employee assisting me almost did not return my keys right away and gave me a lecture about the vehicle being unsafe. I understand the importance of safety, but the interaction felt unprofessional and unnecessarily confrontational. After this experience, I no longer trust this company with my vehicle. Based on the pricing, the recommendation to keep the car for nearly a week, and the overall customer service, I felt the repair was extremely overpriced and was not impressed with the employee who assisted me. I’ve attached proof of everything in my review. GO SOMEWHERE ELSE!!!!
Hilary, I’m sorry this experience left you feeling overcharged and unable to trust us after being a longtime customer. I take your concerns about the estimate, repair timeline, and the way the safety conversation was handled very seriously; while we must communicate safety concerns, those conversations should always be respectful and professional. Please contact me directly at 801-694-7936 so I can review the details with you, better understand what happened, and work toward a resolution. —Richard, Owner
- Steve's Automotive Specialists - Sandy