Hi Diego — thanks for taking the time to share this. I’m sorry the quote felt unrealistic; I can understand how surprising that would be for fog lights. Pricing can vary a lot depending on the vehicle, whether the fog lights are an OEM assembly vs. aftermarket, and if there’s additional labor involved (bumper removal, wiring/connectors, moisture damage, etc.). That said, if our quote didn’t match what you expected, we’d genuinely like the chance to review it with you and make sure everything was explained clearly and priced appropriately. If you’re open to it, please reach out and we’ll go over the estimate line-by-line and re-check your options. You’re also welcome to bring the vehicle back in for a quick re-evaluation at no cost and no obligation. —Richard, Owner (801) 694-7936

Hi Cinthya — I’m really sorry we put you through that, especially with kids to juggle, the stress of warning you not to drive far, and then having the dash lights come right back on minutes after you picked the car up on Friday, 1/2/26. I can absolutely understand why that felt unfair and incredibly disruptive. Thank you for being upfront about taking a couple of days to authorize the work — we do understand that, and the holidays can slow parts and scheduling down, but none of that excuses: the issue not being resolved the first time, the lack of timely updates, or you feeling dismissed when you brought up how stressful it was and asked about a discount. If you felt laughed at, that’s especially concerning to me — that’s not how we treat people, and I’m sorry. When warning lights return, we should be treating that as urgent, communicating clearly, and making the redo process as painless as possible. A free oil change doesn’t make up for missed time, canceled plans, and the anxiety of wondering whether your car is safe to drive. I’d like to look into your visit from 12/22/25 through the recheck, review the notes, and talk through what happened and what we can do to make this right. If you’re open to it, we can also re-check the vehicle again at no cost and with no obligation—and if the original repair didn’t address the true root cause, we’ll own that and discuss fair next steps. Please call or text me directly: Richard (Owner) — (801) 694-7936. If you can share the name the car was under and the best time to reach you, I’ll make sure you get a straightforward answer and a real resolution.

Hi David — I’m really sorry to hear you left feeling overcharged and that you’ve had more than one experience over the years that didn’t build confidence. That’s not the impression we ever want to leave, especially with someone who lives in the neighborhood. I do appreciate you calling out that Trevor was thorough and easy to work with. At the same time, I completely understand why seeing a quote “just above $2,000” for a fuel canister replacement—then doing it yourself with a $160 part—would feel like a rip-off. While I can’t speak to the exact estimate without pulling your repair order, I can say that pricing on EVAP/fuel system work can vary a lot depending on the exact canister, access (some require significantly more labor than others), any related valves/lines/hardware, OEM vs aftermarket parts, and what’s included (diagnostics, smoke testing, warranty, shop supplies, etc.). Still—if our quote didn’t make those details clear, or if we quoted something that wasn’t necessary, that’s on us to review and correct. If you’re willing, I’d like to personally look up your estimate and go through it line-by-line with you so you can see exactly what we based it on. And if you’d like, you’re welcome to bring the truck by for a no-cost, no-obligation re-check so we can verify everything and make sure nothing else is going on. Please call or text me directly at (801) 694-7936 — I’m Richard, the Owner. I’d really like the chance to earn back your trust (or at the very least, make sure you feel heard and get clear answers).

Hi Vasti — thank you for the 3-star review and for the kind words about our service being fast and our staff being friendly. We’re glad you had a good experience with the team. If there was anything that kept it from being a 5-star visit (pricing, communication, the repair itself, wait time, etc.), we’d really appreciate the feedback so we can improve. You’re always welcome to call the shop and we’ll make it right however we can.

Thanks for your review Troy! :)

Thanks for the review Dustin! We are glad we can help!

Hi Logan, thank you so much for this incredibly thoughtful review. It truly means a lot to hear that you feel comfortable, confident, and fairly treated—that’s exactly the experience we strive to provide every customer. Cars can be overwhelming, and we believe no one should ever feel talked down to or left in the dark. Taking the time to explain what needs to be done, why it matters, and what to expect down the road is a big part of how we build trust. We’re also glad you’ve noticed our efforts to apply discounts when we can—that’s always something we’re happy to do whenever it’s appropriate. Your recommendation and continued trust over the years mean more to us than you know. Thank you for allowing us to be your go-to shop—we look forward to taking care of you for many years to come. —The Team

Hi Karen, thank you so much for the kind words and the 5-star review! We’re really glad to hear you’re always pleased with the work on your car and that the rides to and from the shop make things a little easier for you. Trust means everything when it comes to choosing a mechanic, and we truly appreciate you placing that trust in us. We’re always here to help keep your car running safely and reliably. Thanks again for taking the time to share your experience—we look forward to seeing you next time! —The Team