5

Thanks for your 5 Star Rating

- Steve's Automotive Specialists - Sandy
5

Broke down on a road trip and limped into Steve's because it was the closest mechanic to us. They made sure I got taken care of and stayed open late to give me and my family a place to sit with AC while we waited for a rental car. Everyone there was very kind and very accommodating on top. of being professional and competent. We feel very lucky that Steve's was the place we found even though we knew nothing about them prior to this experience. Couldn't recommend these guys enough.

It was our pleasure to help Jackson! Thank you so much for your review and recommendation :)

- Steve's Automotive Specialists - Clearfield
5

I have been going to Steve’s for a long time and they do great job on my PT CRUISER. Thanks guys

It's our pleasure to help anytime Joann! Thank you so much for the review :)

- Steve's Automotive Specialists - Millcreek
2

They were all very nice, apologetic, and tried their best to fix my AC. It was frustrating that it took a full working week to fix my car, and they didn’t seem to know what they were doing. I had to keep going back multiple times, but my car was never the same before my AC started blowing out hot air. My vents are messed up still, and they can’t do anything about it. It was nice that they gave me a warranty on my AC, so they could keep looking at it without paying money. They also left an empty super glue container in my car, left a few scratches, and broke my phone holder that attached to my windshield. They tried their best to make me happy, but I’m disappointed with my results.

Rachel, thank you for recognizing our team’s kindness and effort. We understand how a week-long repair could leave you questioning your experience with us, and we’re sorry for the frustration it caused. Although we specialize in Volkswagen vehicles, A/C repairs can be complex, and a critical part that was incorrectly packaged by the supplier created an unexpected setback. We should have communicated those circumstances more clearly, and we appreciate your patience while we worked to complete the repair properly.

- Steve's Automotive Specialists - Orem
5

Nice easy to work with

Blake, thank you for the 5-star review and for noting that our team was easy to work with. We also appreciate your honest feedback on pricing and always strive to provide quality work, clear recommendations, and lasting value. We’re grateful you chose Steve’s Automotive.

- Steve's Automotive Specialists - Millcreek
5

Ask for Craig. He and his team had me in and out in no time. Honest work for an honest price.

Thank you for the great review, Jason! We’re glad Craig and the team provided quick, honest service at a fair price. We truly appreciate your recommendation and look forward to helping you again.

- Steve's Automotive Specialists - Orem
5

They have been handling maintenance and repairs for both of my vehicles and have always done a great job 👏

It's our pleasure Steven! Thank you so much for taking the time to post this review :)

- Steve's Automotive Specialists - Hyde Park
1

I was a previous customer of Steve’s Automotive and had spent thousands of dollars on repairs over the last year. Unfortunately, I left feeling that many of those repairs were overpriced, and some of the ongoing issues seemed to be related to work that had already been done by the shop. Most recently, I brought my car in because the third brake light was not working. After the shop looked at it, I was told that none of the brake lights were working and that they would need to keep my vehicle for six days to “investigate” the problem. I was then given an estimate of nearly $500 for the repair. Instead of proceeding with the repair, my boyfriend purchased the needed part (which came with a lifetime warranty) and fixed the issue himself using a simple dollar-store screwdriver kit. The total cost was under $30, and all of the brake lights are now functioning properly. What was especially frustrating was that when I declined the repair, the employee assisting me almost did not return my keys right away and gave me a lecture about the vehicle being unsafe. I understand the importance of safety, but the interaction felt unprofessional and unnecessarily confrontational. After this experience, I no longer trust this company with my vehicle. Based on the pricing, the recommendation to keep the car for nearly a week, and the overall customer service, I felt the repair was extremely overpriced and was not impressed with the employee who assisted me. I’ve attached proof of everything in my review. GO SOMEWHERE ELSE!!!!

Hilary, I’m sorry this experience left you feeling overcharged and unable to trust us after being a longtime customer. I take your concerns about the estimate, repair timeline, and the way the safety conversation was handled very seriously; while we must communicate safety concerns, those conversations should always be respectful and professional. Please contact me directly at 801-694-7936 so I can review the details with you, better understand what happened, and work toward a resolution. —Richard, Owner

- Steve's Automotive Specialists - Sandy
1

It took 3 days for an oil change. Still waiting for a diagnostic. 6 bays open with 5 people standing around doing nothing!! "Well, we're really busy today ". I took my car and went elsewhere. Terrible service!!! Never use them!

Kay, I’m sorry the timing and communication left you with such a frustrating impression. Your oil change was completed on the first day; the additional time was needed to perform a proper diagnostic, and we should have explained that distinction more clearly. I also understand how the activity in the shop may have appeared from the waiting area. Please contact me directly at 801-694-7936 so I can review your visit and better understand where we fell short. —Richard, Owner

- Steve's Automotive Specialists - Sandy
5

Thanks for your 5 Star Rating Jesus! :)

- Steve's Automotive Specialists - Orem
Steve's Automotive Specialists is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Steve's Automotive Specialists - Millcreek (801) 466-2886, Steve's Automotive Specialists - Sandy (801) 559-7776, Steve's Automotive Specialists - Orem (801) 406-7422, Steve's Automotive Specialists - Hyde Park (435) 563-0400, Steve's Automotive Specialists - Clearfield (801) 820-2015, Steve's Automotive Specialists - Santa Clara (435) 673-6622 if you have any issues in accessing any area of our website.