Their service was professional, and I appreciated their honesty. However, they have pretty aggressive pricing. Especially for parts markup. I understand you can't just sell at MSRP. I know that running a shop is expensive and you have employees to pay. It makes sense to charge a $250 strut at $400 - $450. It's very high, but not totally unreasonable. But $540? That is bordering on outrageous. They may do good work, but they're not doing you any favors. Overall, I'm satisfied with their work, but if you have other shops that don't charge THAT high of a markup, then I would choose others. Steve's, please bring your parts markup down. I understand parts are not cheap, but they don't need to be THAT expensive either. Update: Thanks for the reply. My concern wasn’t about using quality parts. That is to be expected. It was specifically about the size of the markup relative to typical retail pricing. Alternative part options weren’t presented upfront, and most customers reasonably assume the quoted price already reflects a fair balance of quality and cost. I’m satisfied with the work itself. My feedback is about pricing transparency for future customers.
Hi Paul, thank you for taking the time to leave such a thoughtful and well-reasoned review. We genuinely appreciate you recognizing the professionalism of our team and the quality of the work—we don’t take that lightly. Your feedback on pricing is fair and clearly explained. To add some important context, when we quote repairs we typically price the highest-quality parts available for the vehicle, not the cheapest option. Our goal is long-term reliability, fewer comebacks, and parts we can confidently stand behind with a warranty. That said, we understand that not every customer wants or needs the top-tier option, and we do offer alternative part choices at lower price points when available. Those options can absolutely be discussed upfront—we’re always happy to walk through the differences so you can decide what best fits your priorities and budget. We hear your concern about parts markup, and feedback like this is valuable because it helps us re-evaluate how clearly we’re communicating value and options. While we may not always be the least expensive shop, we aim to be transparent, fair, and consistent in what we provide. If you’d ever like to talk through pricing, part options, or estimates in more detail, we welcome that conversation. Your input helps us improve, and we appreciate you giving us the opportunity to earn your trust—even if that means holding us to a high standard. Thank you again for the honest feedback, Paul.
- Steve's Automotive Specialists - Millcreek