AVOID AT ALL COSTS!! I had taken my previous vehicles to the location in Utah county, and was happy with the service so after moving to SLC when my truck needed work I went to the Salt Lake location. I parked my manual transmission truck in their parking lot, and with an old E-brake, left the car in gear to prevent it from rolling. Upon walking outside a tech followed me out and got in the truck to check mileage. She started the car without checking it was in gear, and floored it directly into the wall of their shop. Instead of stopping, she kept her foot on the gas to the point that she did a burn out with the rear tires. This caused damage to the front bumper of my truck. The manager of the shop called me after the incident to discuss resolution. He offered to either pay for a new bumper, or discount the service by the cost of a bumper. The requested service came out to $3200 before the damage to the bumper. No offer of discounted labor beyond the cost of the bumper. They called a few days later saying they had identified a faulty wheel bearing and quoted over $1,100 to replace. When I told them I’d like to get another quote from a competitor, then the manager offered to do discounted labor on the wheel bearing alone. (Mind you they already were working on an upper control arm on the same side). When again I requested to wait and get another quote he then offered free labor on the wheel bearing alone. Ready to put it to bed I agreed. When I went to retrieve my truck today it was covered in a dried on tacky substance that was not there on drop off. When I asked what it was one of the techs let me know that they had noticed a few weeks ago they had a leaky water heater, and they had decided to leave the truck parked directly under it for days on end. Not a new issue, but a known issue and that I was the lucky customer who got their vehicle parked directly below. Unfortunately this was brought to my attention after I just forked over $4,000. In my experience here’s what you can expect from Steve’s Automotive Specialists on 2300 E. They will let front desk workers with no understanding of vehicles drive and operate your car in a radically unsafe manner, even post massive mistake they will look to up-charge you at every opportunity, and to top it all off they will treat your property like garbage. This shop charges top tier prices, and gives a horrific customer experience. What a joke! How a shop like this stays open conducting their business this way is shocking. I’d pay double to go to someone else next time.
Colin, thank you for taking the time to speak with me yesterday. I’m genuinely sorry for the experience you had with us. The incident involving your truck was an accident, but it was also completely outside the standard we expect from our team, and having you return to find your vehicle covered in residue from the leak understandably made an already frustrating situation much worse. I appreciate you confirming that you were comfortable with the arrangement made regarding the bumper, but I also understand that your bigger concern is making sure another customer does not have a similar experience. Our policy is to return every vehicle in the same or better condition than we received it, and we clearly fell short of that standard here. As I mentioned when we spoke, I would appreciate the opportunity to begin rebuilding your trust, and I’m happy to provide your next two oil changes at no charge if you’re willing to give us another chance. —Richard, Owner
- Steve's Automotive Specialists - Millcreek