Great service and they were very honest with what had to be done!

Tifani at the front desk is amazing! If anything people should bring their cars here just for the customer service. I got an oil change and it was free because of their Car Club Card. All around great place to bring your car. I've been three times now.

I brought our Toyota Sienna in for some defered maintenance. This gave us a comprehensive overview of what needed to be repaired and helped us select the most important repairs that fit within our budget. We'll be returning to have the rest of the repairs completed in the next few months.

Very mixed experiences. One good, where they fixed their mistake. One bad, where they quoted me over $400 just to replace a battery. The good experience: they accidentally put a hole in my radiator while doing an oil change (the hood closed unexpectedly because the struts were old and it smashed a tool into the radiator). They replaced the radiator at no cost. I was grateful and impressed. But then... The bad experience: took my full-sized passenger van in because it was having trouble starting. I thought it might be the starter (battery was only 2 years old). Turned out it was the battery. Randy quoted me over $400 to replace the battery ($193 for the battery and $200+ for labor). I was astounded. He claimed the van required a "special" battery that was difficult to access. He claimed there were "covers" that had to be removed. When I told him that the battery had no covers and was not difficult to access, and that I could replace the battery myself, he said he would "check with his technician." He quickly called me back, apologized, and acknowledged that it would be only $50 in labor to replace the battery. He then took the entire day day to replace the battery, claiming they were "having trouble getting the right battery delivered." The van had been there since 9:30 a.m. I got home and discovered that they installed a basic battery that retails for $120. I returned the next day and questioned why he charged me so much for the battery. He started to tell me that the battery was "special." When I told him the retail price for my "special" battery, he questioned me. After I looked up the battery on a local auto parts dealer's website and showed him, he told me he would "make it right." I'm wondering why this didn't start out "right" from the very beginning. To his credit, Randy did refund me the difference between the retail price of the battery and the price he originally charged me. But I had to research the battery myself and return the next day to question him about it. Had I not asked any questions, I would have paid over $400 to have this place install a basic battery in my vehicle.

Tifani at the front desk is amazing! If anything people should bring their cars here just for the customer service. I got an oil change and it was free because of their Car Club Card. All around great place to bring your car. I've been three times now.

I brought our Toyota Sienna in for some defered maintenance. This gave us a comprehensive overview of what needed to be repaired and helped us select the most important repairs that fit within our budget. We'll be returning to have the rest of the repairs completed in the next few months.

Very mixed experiences. One good, where they fixed their mistake. One bad, where they quoted me over $400 just to replace a battery. The good experience: they accidentally put a hole in my radiator while doing an oil change (the hood closed unexpectedly because the struts were old and it smashed a tool into the radiator). They replaced the radiator at no cost. I was grateful and impressed. But then... The bad experience: took my full-sized passenger van in because it was having trouble starting. I thought it might be the starter (battery was only 2 years old). Turned out it was the battery. Randy quoted me over $400 to replace the battery ($193 for the battery and $200+ for labor). I was astounded. He claimed the van required a "special" battery that was difficult to access. He claimed there were "covers" that had to be removed. When I told him that the battery had no covers and was not difficult to access, and that I could replace the battery myself, he said he would "check with his technician." He quickly called me back, apologized, and acknowledged that it would be only $50 in labor to replace the battery. He then took the entire day day to replace the battery, claiming they were "having trouble getting the right battery delivered." The van had been there since 9:30 a.m. I got home and discovered that they installed a basic battery that retails for $120. I returned the next day and questioned why he charged me so much for the battery. He started to tell me that the battery was "special." When I told him the retail price for my "special" battery, he questioned me. After I looked up the battery on a local auto parts dealer's website and showed him, he told me he would "make it right." I'm wondering why this didn't start out "right" from the very beginning. To his credit, Randy did refund me the difference between the retail price of the battery and the price he originally charged me. But I had to research the battery myself and return the next day to question him about it. Had I not asked any questions, I would have paid over $400 to have this place install a basic battery in my vehicle.

Thanks for helping me with my car! Customer service is A+++++++++++++++.

I visited Steve's Automotive for the first time today as I needed and oil change and got a coupon in the mail. Not only did they do the oil change, but they include a full check of the vehicle. Tim is the one that gave me the report on the vehicle and let me know what their recommendations are, and this is honestly always the part I dread because it's usually so pressure filled and aggressive but I didn't feel that at all here. Tim was very nice and fully explained both a brake fluid flush as well as a transmission flush and gave a very detailed report on the condition of these things in the vehicle all without pressure. When I said that I didn't have time today, he was not aggressive or pressuring and told me I can schedule any time. I will definitely be coming back to Steve's for those things because the service was impeccable. While waiting in the office for the oil change to be completed I noticed that it is very clean and well kept, they have candies and drinks out for you, and plenty of seating. The receptionist was very nice and cheerful as well. I also had the opportunity to be here to see an act of kindness on the part of the company. Tim was speaking with a gentleman who has had troubles with his car since he bought it and it seemed like he got screwed over by the dealership. The man didn't have the money to pay for the repairs today and was going to have to leave the car for a few weeks. Tim was so generous and comped the service and told the man that he should just get some justice for what happened to him as it was not fair. I was so impressed to see that kind of kindness. I would definitely recommend Steve's Automotive to anyone.

The service has been great so far. I have been in here twice for oil changes. So far I believe they are far more trustworthy than jiffylube or other mechanics. My main issue has been the speed at which they work. I understand quality is important and I appreciate the work but an oil change should not take more than 30 minutes. I know the summer can be busy but when I schedule an appointment for an oil change, I would expect it to be fairly quick. Both times I have come in have taken almost two hours for a simple oil change. The main reason I have other people change my oil is for convenience. The price is very inexpensive and I have no doubt the service is good but I feel they fall short on speed especially since my job requires me to set appointments with people in their homes.