Steve's Automotive Specialists - Millcreek
Mon - Fri: 8:00 AM - 5:00 PM
Steve's Automotive Specialists - Sandy
Mon - Fri: 8:00 AM - 5:00 PM
Steve's Automotive Specialists - Orem
Mon - Fri: 8:00 AM - 5:00 PM
Steve's Automotive Specialists - Hyde Park
Mon - Fri: 8:00 AM - 5:00 PM
Steve's Automotive Specialists - Clearfield
Mon - Fri: 8:00 AM - 5:00 PM
Steve's Automotive Specialists - Santa Clara
Mon - Fri: 8:00 AM - 5:00 PM
1

Took my car to the Sandy location with a major knock. I knew the repairs would be major, but they replaced timing belt, full tune-up and spark plugs, and charged over 4k and almost a month of having the car. I picked it up and the knock was still there. Despite paying extra to have the engine head pulled, they repaired a destroyed engine then the next day stated that "that was a different sound" and preceded to tell me it'll be an additional $6200 for a USED engine. Also said lifetime warranty and AFTER I paid, he stated a limited 3 year on parts. VERY deceptive. Took it to Mazda. Can get a factory engine for same price and less than a day they said the engine needed replaced and the repairs done were done by mistake and should have not been suggested. Now I have a car sitting unused with a blown engine and $4k worth of new parts that are worthles Sent emails, phone messages and not a single response in MONTHS. Also left my car full of grease and garbage. Didn't even wipe it down after having it almost a month. Crooks and bad business. Services: Engine repair, Auto engine diagnostic, General repairs & maintenance

G, I'm sorry that you have a car you can't drive especially after spending that much money. Obviously it seems we've really upset you, however, to say you've reached out to us and we haven't responded in months seems a little bit impossible since we're open 10 hours a day and 5 days a week. As far as a dealership mechanic making himself the hero by telling you all the things we did wrong, certainly doesn't mean or prove anything. That's why a judge never makes a decision based on comments alone when one person accuses another, they look at the facts of the case and after careful consideration make a judgement. That mechanic didn't see your car before we made the repairs we did so it's impossible for him to accurately judge whether those repairs were needed or not. I do apologize, this is no doubt a tough situation but I promise it can be resolved but only if you're willing to gather and consider all the facts. I'd be happy to work through that with you to find a fair resolution. Please call me at 801-694-7936. If you get my voice-mail please leave a message and I'll be back in touch within 24 hours or less, thank you! - Richard (Owner)

- Steve's Automotive Specialists - Sandy
5

Great customer services, special thanks to the manager of this location.

Thanks Ashuqollah! We are lucky to have a great manager and we really strive to deliver the best customer service. Thank you for your feedback!

- Steve's Automotive Specialists - Millcreek
5

Definitely recommend! Not only fixed the issue, but found and alerted me to another that would've become a MAJOR problem (and bill) later on! Services: Oil change, Engine repair

Thanks for taking the time to leave your feedback Jacob! Our team of professionals have your best interest and will always keep an eye out for things like that so we can save you time and money whenever possible.

- Steve's Automotive Specialists - Millcreek
5

Thanks for your 5 Star Rating!

- Steve's Automotive Specialists - Millcreek
1

I took my vehicle back because of issue and they didnt di anything got worse

Marc, we take better care of our clients than any other shop in Utah. So, either a big part of the story is missing or you didn't allow us to help you. Obviously we upset you so I don't blame you for leaving a review but Google can't help, however, I can. Please call me at your earliest convenience and let's figure out what's going on here! - Richard (Owner) 801-694-7936

- Steve's Automotive Specialists - Millcreek
4

Thanks for your 4 Star Rating Nicole!

- Steve's Automotive Specialists - Sandy
4

We were charged 4k the first time and had the same issues. Took it back and paid 6k and within a few days coolant was leaking and same issues were there. The owner then worked with us and didn’t charge more to bring it in again/ helped us with transportation.

We greatly appreciate your patience and for allowing us to take care of this for you!

- Steve's Automotive Specialists - Sandy
5

Took my car to another shop 3 times for ac repair and each time the problem wasn’t fixed. Took the car here and they found it was an electrical problem and got that fixed right away. Great team, know what they're doing!

Thanks for your review Brian! We're pleased we could get your A/C Back up and running, we are very fortunate to have very skilled Mechanics in the shop :)

- Steve's Automotive Specialists - Orem
5

We have been taking our cars, Toyota 4runner and Honda CRV, to Steve's Automotive for over two years. We continue to use their services even though we've moved to the next city. They are helpful, work to understand their customer's and are conscientious of their customer's time and budget. Bronson and Gary, who receive incoming customers, and others I've worked with continue to impress. They also send out discounts for standard maintenance multiple times throughout the year which is especially helpful with two aging cars that we work hard to maintain and preserve.

Thank you so much for taking the time to leave your feedback Jacob. Our goal is to make auto service easy for our clients and we're glad that we have delivered that experience. And we really appreciate you making the extra commute to come and see us! We will always be here whenever you need us :)

- Steve's Automotive Specialists - Orem
1

Took my car to the Sandy location with a major knock. I knew the repairs would be major, but they replaced timing belt, full tune-up and spark plugs, and charged over 4k and almost a month of having the car. I picked it up and the knock was still there. Despite paying extra to have the engine head pulled, they repaired a destroyed engine then the next day stated that "that was a different sound" and preceded to tell me it'll be an additional $6200 for a USED engine. Also said lifetime warranty and AFTER I paid, he stated a limited 3 year on parts. VERY deceptive. Took it to Mazda. Can get a factory engine for same price and less than a day they said the engine needed replaced and the repairs done were done by mistake and should have not been suggested. Now I have a car sitting unused with a blown engine and $4k worth of new parts that are worthles Sent emails, phone messages and not a single response in MONTHS. Also left my car full of grease and garbage. Didn't even wipe it down after having it almost a month. Crooks and bad business.

G, I'm sorry that you have a car you can't drive especially after spending that much money. Obviously it seems we've really upset you, however, to say you've reached out to us and we haven't responded in months seems a little bit impossible since we're open 10 hours a day and 5 days a week. As far as a dealership mechanic making himself the hero by telling you all the things we did wrong, certainly doesn't mean or prove anything. That's why a judge never makes a decision based on comments alone when one person accuses another, they look at the facts of the case and after careful consideration make a judgement. That mechanic didn't see your car before we made the repairs we did so it's impossible for him to accurately judge whether those repairs were needed or not. I do apologize, this is no doubt a tough situation but I promise it can be resolved but only if you're willing to gather and consider all the facts. I'd be happy to work through that with you to find a fair resolution. Please call me at 801-694-7936. If you get my voice-mail please leave a message and I'll be back in touch within 24 hours or less, thank you! - Richard (Owner)

- Steve's Automotive Specialists - Sandy
2809 South 2300 East Salt Lake City, UT 84109 (801) 466-2886
9245 South 700 East Sandy, UT 84070 (801) 559-7776
925 North State St. Orem, UT 84057 (801) 406-7422
52 West 3900 North Hyde Park, UT 84318 (435) 563-0400
975 East 700 South Clearfield, UT 84015 (801) 820-2015
2291 Santa Clara Dr Santa Clara, UT 84765 (435) 673-6622
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