Kelton, it sounds like you're saying that if you can perform your own repair and can save a significant amount of money compared to what a mechanic or professional shop would charge, that the mechanic or shop is not trustworthy. After thinking about your review for a while I had my wife read it. After reading your comments her first reaction was "Wow, what a big difference in price!" I then explained to her all the reasons why there's a big difference in price, and after evaluating both perspectives she said I can understand why a professional shop would have to charge a lot more, it makes sense, but if I didn't know everything you just told me I think I'd feel the same way this person does. So, here are some of the reasons why a professional mechanic or shop charges more than what you'd pay if you fix it yourself. First of all, to be able to service the latest vehicles we have to pay for and maintain a state of the art facility. We have to buy hundreds of thousands of dollars worth of tools, equipment, and software. We have to pay a host of government fees and taxes. We have to employ a team of people to answer phones, attend counters, advise clients, and repair vehicles. We have to pay for multiple types of insurance to legally conduct business. The list doesn't end here, it's just the beginning. Our company has been in business for over 40 years and we've always charged a fair, reasonable, and competitive price for the value we offer to our clients. My wife helped me realize that I can't expect all of our clients to have a business owners perspective because they may have never owned or operated their own business and even if they have they may not be familiar with the incredible cost involved in running an auto repair business. I appreciate the fact that you are able to repair your own vehicle and may not want to spend the extra money to have someone else fix it. I appreciate your review because it has reminded me that looking at things from another person's perspective can help me understand why they feel or think the way they do. Please feel free to call me directly if you have any questions. - Richard (Owner) 801-694-7936

Christopher, we always start with a free initial evaluation to verify the problem, gather important relevant information, and for more involved issues determine the next step in identifying the cause. Since that can't be done over the phone it seems reasonable to have an appointment. Now, once the vehicle's in the shop, if the cause of the issue can't be quickly or easily confirmed, there are really only two options at that point. Option 1: Perform a professional scientific diagnosis to determine the cause, which helps you avoid the uncertain and expensive exercise of replacing parts that may or may not be bad. Although this does require a small investment up front it saves a lot of time and money in the end because the right part gets replaced the first time. Option 2: Guess. There are shops and consumers that prefer the guessing method usually because the diagnostic fees are either very low or $0, and they should be. After all, why should you pay someone to guess when you can just Google it and do that yourself. I'm very sorry our team was unable to help you see the value of professional service, especially considering the fact that most of our clients come to us and give us 5-star reviews for the very reason your giving us a 1-star. Finally, we have no hard feelings toward you and wish you the best in getting your issue resolved!

Kevin, we're sorry for the inconvenience caused by our technical difficulties and we thank you for being so patient and understanding. We look forward to seeing you when you're ready to use that coupon!

Robert, we're so glad you're happy with our service and we're grateful you were willing to take the time to share your experience, thank you!

Crystal, I'm very sorry you feel you were treated rudely. I listened to all the phone calls you had with our shop and what I heard sounded like very poor communication between you and our advisor. Whenever I find a case of poor communication I hold our team members responsible, not our clients. A part of providing exceptional service is professional and clear communication, which I agree did not happen in your case and for which I sincerely apologize. Regarding the price, you decided to pick up your vehicle before we were able to determine the cause of your problem and a price to repair your vehicle was never given. It was explained that if the warranty company didn't cover the issue there could be a diagnostic testing fee. If there is anything I can do please call me at 801-694-7936, I would love an opportunity to earn another chance and prove to you that even though we sometimes make mistakes, we're very willing to learn from them and get better! - Richard (Owner)

Thank you Cathleen, we appreciate you and look forward to seeing you next time!

Iliana, we're very happy to have you as a customer forever and thank you so much for your review!

Thank you so much Crista, we promise to keep providing the same great service you've come to expect from us!

Alex, we stand behind our work 100%, so if you're still having an issue with the noise we'll be more than happy to re-evaluate it at no charge. Regarding the headlights, the kit we use costs considerably more than $15 and we follow a process that comes with a lifetime guarantee, parts and labor. It seems you may not have considered the fact that you're paying us to do it. A professional service provider will never be able to do any job for the same price that you can do it yourself and they never will, this is a choice that everyone is free to make for themselves, whether or not they have the time, knowledge, and experience to do something themselves. We estimate our repairs with the highest quality procedures, parts, and warranty in the industry because if we're going to do a job we're going to stand behind it 100%. We can match any legitimate estimate from our competition provided we do the job the same way, use the same quality parts (which differ immensely), and offer the the same warranty. Our experience has proven that shopping for automotive service by price alone usually leads to the poorest quality parts and service. As far as your comment about our reviews, using your same logic, if that were true then you would have left a good review, but you didn't. All of our reviews are legitimate and from real clients, both the happy and the unhappy. The bottom line is that things don't always go as expected, however, we're serious about client satisfaction and if someone is willing to give us the chance we'll do whatever it takes to take the best care of them. If this is your first visit with us you may not have any way to know that. Please call me at 801-694-7936 and let's sort this out, thank you! - Richard (Owner)

Paige, It seems that we really upset you and for that I'm truly sorry! It appears that very critical information is missing from your story. If we replaced a part on your vehicle with a lifetime warranty and that same part failed at any time then we would have replaced it under the lifetime warranty. We also have a 100% client satisfaction guarantee and are willing do whatever it takes to care for our clients. If you have not given up on resolving this and as I have been unable to reach you, please call me at 801-694-7936. I hope to hear from you! - Richard (Owner)