I came in for an oil change and diagnosis of a slow coolant leak. They charged $200 for the vehicle inspection and to perform a pressure test of the coolant system, which I probably shouldn't have agreed to. When they came back and suggested timing belt, water pump replacement, and radiator hose replacement, they quoted me $2400! Nate Wade Subaru quoted me $1400, and a local repair shop quoted me even less. The invoice for the diagnostic was "itemized" but included no hourly labor for a pressure test - just a flat charge, super shady for a relatively simple test. I would've given 1 star for extremely shady price gouging but 2 stars instead of one star because they did a good job on the inspection and I believe diagnosed the problem. Even if Steve's believes they are more skilled than other mechanics, there is nothing to justify this kind of pricing, let alone compared to a dealership EDIT: Steve's called me about my review to make sure we're comparing "apples to apples" - here is a written receipt of the same exact quoted work and parts done for 42% of the price
Alec, it seems that the real issue here is that we didn't earn your trust and confidence, and as professionals who are committed to providing the best service to our clients this is absolutely our fault. Over the years I've personally dealt with a lot of "half price" quotes from Nate Wade Subaru. So, I know with certainty and for a fact that they're not going to perform a $2,400 job for $1,400, and I can easily prove it to you. It is true that you can do half of the job for half of the price, however, we usually don't recommend that because it will often cost you more than you're trying to save in the long run. I believe this misunderstanding can be resolved and I'm willing to do whatever it takes if you are. Please call me at 801-694-7936 and let's discuss it, thank you! Richard (Owner)
- Steve's Automotive Specialists