My daughter took her car to Steve's (upon my recommendation, because I have taken my cars there before) to get an oil change, air filter, and tires rotated. During the process, one of the techs broke off a wheel stud. She really wasn't left with much choice, other than to have them fix it (their mistake, her expense???) or have it towed elsewhere. To make a long story short, the bill came to $575.00. I really feel like they took advantage of her because she's a young woman (which in itself is disgusting), and based on the negative reviews, this isn't the first time they've taken advantage of their customers. Note: Their "loss leader" oil change is their way of finding a laundry list of things that need to be repaired on your vehicle. Her estimate was $5,000 (on a relatively pristine car). She won't be back, and neither will I!
Johnny, we don't want to lose your or your daughter as clients over what appears to be a misunderstanding. I can understand you being upset if she didn't have a good experience, especially since you referred her to us. Have either one of you reached out to notify our team of your concerns? We've been in business in the Millcreek area for almost 50 years and that's the result of us taking great care of our clients. Please call me and let's resolve this, thank you! - Richard (Owner) 801-694-7936
- Steve's Automotive Specialists - Millcreek