Usually we change our own oil, but went into this shop for an oil change when we were in a hurry. I pre scheduled the oil change, arrived on time, was told it would take 45 minutes. I waited for over 90 minutes, then asked and was told it would be another 10-20. Not impressed by their time management, or their communication with me as a customer. In addition to this, when it came time to do our next oil change the bolt is unbelievably tightened. Completely stuck. We’ve tried deep torques, vice grips, impact driver…it’s done. I want to believe the best of these guys, but I can’t help but think the only reason a shop is tightening a bolt to this degree and stripping it is to force us to return. Oil change was fine, but I’m just unfortunately unimpressed.