Reviews - Page 44 - Steve's Automotive Specialists

Glen Weierbach

1/15/2024

I am glad to have an independent shop that I can trust out here in the St. George area. I tell all my friends and family this is the place to go.

Thanks for leaving us this review Glen! We're happy to be serving southern Utah :)

- Steve's Automotive Specialists - Millcreek

Ray

1/15/2024

Went in for a discounted oil change, and they tried to upsell on a litany of expensive work. Lots of fancy fluid services when samples are in normal range. Labor charges are really high. They quote more than the dealership does. They are fast and friendly, but not a good value.

Ray, just like any professional shop in the United States and in accordance with manufacturer maintenance schedules, as well as industry standards, we perform a safety and maintenance inspection as part of our oil change service. We believe it's our job to recommend to our client's services that will make their vehicle safe to drive as well as keep it properly maintained. Our process is designed to be transparent and delivered with high integrity. That's why we perform a digital inspection with pictures, and our advisors are there to answer any questions and explain exactly why each service has been recommended. It sounds like you either didn't understand the reason for our recommendations or perhaps you had questions and chose not to ask for an answer. Regarding your vague comment that we quote more than the dealership, when we compare genuine estimates on an "apples to apples" basis, we'll beat the dealership every time.

- Steve's Automotive Specialists - Millcreek

Lori Gibbons

1/15/2024

At Steve’s automotive they are very kind and sweet, they are very professional they can help with anything that you need and they are very great at customer service ! I highly recommend them. There amazing !!

Thanks so much for your review and recommendation Lori :)

- Steve's Automotive Specialists - Orem

Rhonda Anderson

1/15/2024

Steve’s Automotive provides excellent service. They are friendly, helpful and honest. They recently repaired a car for me and they could not have been more professional and easy to work with. I trust them completely with all of my auto needs.

Thanks for taking the time to leave this review Rhonda! :)

- Steve's Automotive Specialists - Millcreek

Paul Betton

1/13/2024

Great customer service friendly

Thanks for your 5 Star review Paul! :)

- Steve's Automotive Specialists - Sandy

Paul Betton

1/13/2024

Great customer service friendly good

Thanks for your 5 Star review Paul! :)

- Steve's Automotive Specialists - Sandy

Shaun Meyer

1/11/2024

These are definitely the guys you want to try! I am always happy with the great service they give me!

Thanks for your review and recommendation Shaun :)

- Steve's Automotive Specialists - Orem

Frankie Mendez

1/11/2024

Thanks for your 5 Star Review Frankie :)

- Steve's Automotive Specialists - Orem

Daniel Gephardt

1/11/2024

$50 oil change is a SCAM. Came in for an oil change for $50 as advertised, was a total sham. They decided to check everything else out in the car and without asking if I wanted those checked, then charged me for them. Ended up spending triple the money so they could “ Make sure they gave me the best service possible”. Which would be fine if they didn’t charge me To do so

Daniel, first of all your name is not is our database which means I can't confirm that you're a real client. Secondly, we never charge anyone for anything that they didn't approve in advance, so I know immediately that your statement is untruthful, and these first two facts lead me to believe that this review is likely from a jealous competitor. Thirdly, whether you're a genuine client or not, a safety & maintenance inspection is and always has been a part of an oil change service in accordance with vehicle manufacturers maintenance schedules and automotive industry standards. So, trying to portray our professional service as something more or less than this shows either a lack of understanding or integrity on your part. We love reviews and appreciate our client's feedback, both the good and the bad, because it helps us improve and provide better service for our clients. However, when someone writes either an untruthful or grossly exaggerated review it's not helpful for anyone. If you're not afraid of an honest conversation then call me directly at 801-694-7936 and let's talk. Richard (Owner)

- Steve's Automotive Specialists - Millcreek

Arthur He

1/10/2024

PSA DO NOT GET SERVICED HERE - these crooks will upcharge you at every opportunity. TL;DR - believe the other 1 star reviews, do not trust Toby or Collin to service your vehicle. This business also artificially boosts their review score by giving discounts to 5-star reviewers and getting their own employees to review the business. I took my jeep in for a 50 oil change. A few hours later I get a call telling me there's something wrong with my rear wheels and that it will cost >200 just to inspect what was wrong. I gave them the greenlight (BIG mistake) since I had been noticing some clicking sounds/irregular driving mechanics. The next day I get a >1300 itemized bill with parts charged more than DOUBLE what you can get them for. I also asked about their hourly rate for labor since I was charged 420 for this repair and got a 'it depends' - super shady. Not to mention, I was charged 120 for 2qts of 75W85 diff oil which can be bought at any auto store for 50. The same diff service at jiffy lube (parts + labor) costs half as much. I called them to get a correction on this obvious price gouging and was met with "you've already got the service done so there's nothing I can do" and "it's your fault for not shopping around". I'm second guessing if this repair was even necessary - the jeep drives the same and still makes the same noises. DON'T take the oil change bait from that flyer you get in the mail. If you do, decline ALL other services. Seriously, F these guys.

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