I caught this place trying to scam me over $1,000- I took my car in to get my ac fixed. They quoted me $3,000 because they said it’d be 11 hours of labor. That seemed high to me so I sent the invoice to my brother who’s a mechanic in another state and he said the work that needed to be done is only showing up at 6.8 labor hours in the system. I called back to let them know this discrepancy and they use the exact same system to calculate labor as my brother- the employee ran the numbers again and magically it came up as 6.8 hours and he sent me a new invoice that was literally $1,000 less. This left me feeling pretty taken advantage of and very glad I double checked or they would have continued to up charge me over $1,000. This also makes me worry they up charged me on other things as well. I will not be returning as I’d rather find a mechanic I can trust that is going to be honest and not up charge for things.
Thanks for taking the time to discuss your visit with us Lauren. This enabled us to fix a mistake we made. We hope we can see you again in the future if you need any help on your vehicle.
- Steve's Automotive Specialists - Orem