I want to give 2 stars but in all fairness the customer service portion of the experience was fine, but I’m bothered by the work that was performed. Their pre check report that includes screenshots and descriptions was kind of cool, especially for someone who isn’t mechanically inclined, but I also feel like it’s used to justify them needing to perform additional services on the vehicle. I brought my vehicle in only expecting a brake job. Because I’m not mechanically inclined they sold me on turning my rotors and new pads. New pads, understandable, but turning my rotors was a bad move, apparently. My brakes have been pulsing ever since like week 3 after the service. Still pulsing 5 months later. As a result of the pulsing I’ve contacted other mechanics and every single one of them told me turning my rotors is a waste of money. This same shop told me I needed a new water pump, among other things. I’ve had other mechanics check it out and they didn’t come to the same conclusion. Full transparency, I did not contact this shop to see what could be done with my situation, because I’m not confident in their work so why let them touch the truck again. Pricing for brake job was competitive with other shops - another reason for 3 stars instead of 2. Wasn’t treated poorly nor were they rude to me, another reason for my rating justification.
Mike, we're sorry you feel we deserve 2 stars, however, thank you for acknowledging the good customer service. Please call us and let us know how we can make this right for you. We have the best warranties in the industry and we promise we can fix any issue you're having. You are welcome to call me directly if you prefer at 801-694-7936, thank you! Richard (Owner)
- Steve's Automotive Specialists - Sandy