Came in for a free AC check. Tech diagnosed a bad compressor with a $1,500 repair bill. I replaced the compressor myself and paid for a purge and recharge. Cost ne around $700. AC still didn't work. Turns out the compressor was fine. The issue was at the relay. A bidirectional scanner could have issued a compressor clutch command to easily test it. I trusted the diagnostic and it was totally BS. They would have charged me $1,500 to fix something that wasn't even broken. I heard shops do this but never thought it would happen to me. They even had the nerve to call follow up and asked if I would still like the service done. I told them what happened and they promised someone woukd reach out (the owner). Guess what? Never heard from them again No surprise. If they are willing to do this to me, no telling how many other people they might have ripped off. If you get any diagnostic work done by these guys, my advice is to always get a second opinion.
Eric, thank you for sharing your experience. I’m sorry to hear that you left feeling disappointed with our diagnosis and follow-up. I do want to clarify that after receiving our complimentary A/C inspection, you chose to perform the repair yourself rather than having our team complete the work. Because we never performed the repair, we were not able to verify the diagnosis through the complete repair and testing process that we follow on every vehicle. When we perform a repair, we take responsibility for the outcome, confirm the repair is successful, and if additional issues are found, we work with the customer to make things right. I understand your frustration with the results you experienced, but the conclusion that we would have replaced a functioning compressor and charged you for an unnecessary repair is an assumption, as the repair was never performed by our shop. Our goal is always to diagnose and repair vehicles accurately and ethically. I also apologize that you did not receive the follow-up you expected after your conversation with our team. Please contact me directly at 801-694-7936 so I can better understand what happened and discuss your concerns further. —Richard, Owner
- Steve's Automotive Specialists - Millcreek