I am rewriting my review and I’m disappointed. I came in because my wheels were clicking when I turned left/right. After being there for over 90 minutes, your team couldn’t find the issue and ‘everything was tight’. Meanwhile, my brother who was a mechanic at one of your OTHER LOCATIONS for a long time, was able to jack my car up and easily found BOTH of my CV Axles had play and need replacing. If your team would have pulled even a little on my cv axles while on the lift, they would’ve noticed play easily— hell, even when I yanked on it, it moved. I was also informed that I was taken advantage of and how much I was charged for my AC compressor 2 months ago was overpriced by over a grand. I was referred to you guys months ago, but it seems like this location is one I cannot refer other people to. Do better.
AJ, I’m very sorry to hear how disappointed you were with your experience, especially after the concern with your CV axles was identified afterward. I take concerns about our diagnostic process, pricing, and the trust our customers place in us very seriously, and I’d like the opportunity to review the details of your visits personally. Please contact me directly at 801-694-7936 so I can better understand what happened and work toward a resolution. —Richard, Owner
- Steve's Automotive Specialists - Sandy