1

I have never been more outraged! I once trusted this shop, but the culture has changed! I took my car in with the problem already identified. The high pressure line of my power steering needed to be replaced. I just needed a quote. They called me back in the afternoon saying that all of the components of my power steering had to be replaced! I asked how they came to that conclusion and they said because they could see fluid on them. That's because the high pressure line sits above them and is leaking on them! I just had the power steering pump replaced. In other words, they didn't really assess it the right way, but wanted to see if I was vulnerable enough just to replace parts that didn't need replacing. After hearing that, they said they may have misdiagnosed and would like me to pay to run more tests. The tests they should have done from the beginning, but weren't necessary. You can visibly see the leak just by looking at it. They said they could understand how the fluid dripping from the line above could drip on the other components, but just figured it would be the surest way to get the leak fixed. So they would rather have me pay $1000s of extra dollars because it's better for them? Then checking with another shop, they are more than double the price. They said they use better parts. Double the price better parts?!?You have lost your mind! They tried to take advantage of me and that is what gives mechanics a bad name. Shame on you! Do not do business here. Complete dishonesty. $2300 for a $400 job. I will not be back. Management always responds with a generic response. If you want to contact me, then you should make the effort. Too bad. This shop has lost all integrity.

Bryce, thank you for taking the time to share your feedback. I'm sorry to hear that your experience left you feeling frustrated and that we did not earn your trust. Based on your description, it sounds like there may have been a breakdown in communication regarding our inspection findings and recommendations. Our goal is always to provide accurate information and options based on what our technicians observe, never to pressure anyone into unnecessary repairs. I'd appreciate the opportunity to review what happened and better understand your concerns. Please contact me directly at 801-694-7936 so I can discuss your experience, review the details of the inspection, and work toward a resolution. —Richard, Owner

- Steve's Automotive Specialists - Sandy
5

Clean, professional, and honest. The team at Steve’s took care of “my baby” (15 year old truck) like it was theirs. I received a competitive & accurate quote, and the work was done on-time. Bonus, due to the size of the job, Steve’s provided me a ride to/from the appointment, so I could work from my office while they serviced the vehicle. Thank you Steve’s!

It was our pleasure to help Mark! Thank you so much for taking the time to post this review :)

- Steve's Automotive Specialists - Millcreek
5

Excellent staff, excellent service, and super reasonable prices! so glad I came here, I won't be going anywhere else. They caught an oil leak that others hadn't. And on top of that the staff are genuinely friendly! I love that you receive a link after your service where they show photos and videos of everything they saw a summary of what they did and concerns that they noted.

Thanks so much for taking the time to post the review Haley! We appreciate it and it's our pleasure to help anytime you need auto service :)

- Steve's Automotive Specialists - Hyde Park
5

⭐️⭐️⭐️⭐️⭐️🙌 These guys are awesome! My family recommended this place for me when my AC compressor clutch went out. Taden walked me through everything they were looking at/doing to my car, updated me, and was an overall super duper nice and awesome 🔥 I was very excited that Wayne was able to finish up my car before they closed for the weekend! For the price I paid, the customer experience I received— it was all worth it. Thank you guys for caring about me as a customer, and overall making my experience an 11/10. I am definitely recommending you guys to everyone I know!

Thank you so much for your review and recommendation Ayden! It was our pleasure to help! :)

- Steve's Automotive Specialists - Sandy
5

Fast, efficient and polite. I have recommended them to friends and family.

Thanks for your review and referrals Anne! It's our pleasure to help out anytime :)

- Steve's Automotive Specialists - Hyde Park
1

DO NOT GO FOR ALIGNMENTS! Went to Steve’s for a simple alignment as my steering wheel was crooked. After they gave me back my car they said it was in spec and should be good to go. However the steering wheel was still crooked and the car was still misaligned. Went back the next day and told them to realign it for me as it wasn’t done right the first time. They once again misaligned it and the steering wheel ended up crooked to the other side. Decided to take it to another shop as enough was enough and the other shop told me the car was terribly misaligned and no wonder I had issues. Terribly disappointed especially since Steve’s charges the most for alignments compared to many other shops. They also did not give me a spec sheet before and after the alignment. This was the spec sheet I received from another shop after TWO alignments from Steve’s.

Juan, thank you for sharing your feedback. We're disappointed to hear that your alignment experience did not meet expectations, especially after returning for a follow-up adjustment. Our goal with every alignment is to ensure the vehicle drives properly and that the steering wheel is centered. While alignment results can sometimes be influenced by worn or damaged steering and suspension components, we understand your frustration when the concern was not resolved to your satisfaction. We would also like to clarify that our alignment pricing is competitive with other quality repair facilities in the area. While some shops may advertise lower-priced alignments, pricing can vary based on the equipment, procedures, and services included. We appreciate your feedback and will review your experience with our team as we continually work to improve our service.

- Steve's Automotive Specialists - Orem
5

Always complete and competitive

Thanks for the review Bruce! It's our pleasure to help anytime :)

- Steve's Automotive Specialists - Sandy
5

I have never had an issue with Steves! They are informative, nice and accommodating. I dont feel like they take advantage of me as a woman who doesn’t know anything about cars. I will recommend them to everyone. Tanner is especially great. Thanks to everyone at Steve’s!

5

Came in during a long road trip experiencing some wobbling in turning and braking - they took us as a walk and and sent us off within an hour with a diagnosis and no charge. If I lived in SLC this would be my local shop.

It was our pleasure to help Truman! Thanks for the review :)

- Steve's Automotive Specialists - Millcreek
5

Great, on time, quick service !!

Thanks for the review Judy! It's our pleasure to help anytime you need auto service :)

- Steve's Automotive Specialists - Millcreek
Steve's Automotive Specialists is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Steve's Automotive Specialists - Millcreek (801) 466-2886, Steve's Automotive Specialists - Sandy (801) 559-7776, Steve's Automotive Specialists - Orem (801) 406-7422, Steve's Automotive Specialists - Hyde Park (435) 563-0400, Steve's Automotive Specialists - Clearfield (801) 820-2015, Steve's Automotive Specialists - Santa Clara (435) 673-6622 if you have any issues in accessing any area of our website.