They were all very nice, apologetic, and tried their best to fix my AC. It was frustrating that it took a full working week to fix my car, they didn’t seem to know what they were doing, and my AC vents are still not completely normal even though they did the best they good. They seemed pretty confident and accommodating, though.
Rachel, thank you for recognizing our team’s kindness and effort. We understand how a week-long repair could leave you questioning your experience with us, and we’re sorry for the frustration it caused. Although we specialize in Volkswagen vehicles, A/C repairs can be complex, and a critical part that was incorrectly packaged by the supplier created an unexpected setback. We should have communicated those circumstances more clearly, and we appreciate your patience while we worked to complete the repair properly.
- Steve's Automotive Specialists - Orem