5

Everyone I've worked with over the years here has had a great attitude. Recently, I made an appointment and brought my car in due to a tire losing air. I'd added air a few times over the past week. I explained my ongoing concerns about the tires. They were awesome. Not only did they check the leaky tire but all of my tires. All of them were fine. Chance explained how the colder weather can cause fluctuation in tire pressure. They were marvelous to go the extra mile. Thank You!

5

Frank was very helpful replacing the lug nut on my tire.

5

Frank impressed me from my first call. Your Lu my to have him. You’re my car doctor now.

We are glad Frank took excellent care of you during your visit Marci! Thank you so much for the review :)

- Steve's Automotive Specialists - Sandy
5

Brandon is a great manger and stays true to his word! He knows his stuff and provides quality customer service.

Thank you so much for giving us the opportunity to remedy things Peter! :)

- Steve's Automotive Specialists - Millcreek
5

My car needed a battery so I went to AutoZone. They weren’t able to help me. Since I was pressed for time to get to work, Steve’s Automotive was super close by, I took my chances and went there. Craig was very accommodating. Even got an Uber for me so that I could get to work so they could get the correct battery for my car and do an inspection to make sure there weren’t any underlying issues. They now have a new customer!!!

We are glad Craig Took excellent care of you during your visit Margaret! Thank you so much for taking the time to post this review :)

- Steve's Automotive Specialists - Orem
5

I've been going to Steves Automotive for a year or more and have always had great service. Just recently all four of my vehicles had issues all at once. The service was qiuck and prices were really good. One of those vehicles had a destroyed lifter which blew the motor. Brian was quick to find a new motor and had it replaced in no time. Brian and his crew were polite and professional (especially the employee at the front desk ;). I totally trust Steve's Automotive with all of my vehicles now. They have made my family lifetime customers.

It's our pleasure to help out anytime you need auto service John! Thank you so much for supporting Steve's Automotive and for taking the time to post this review :)

- Steve's Automotive Specialists - Hyde Park
5

I loved being able to schedule my appointment online. Steve’s did everything I asked plus found something else I didn’t know was wrong. They asked me before buying the part and replaced it the next day. Steve’s is terrific!

Thank you so much for the review Carrie! We are glad we could help :)

- Steve's Automotive Specialists - Hyde Park
5

Complimentary uber to and from the shop was fantastic. Great service, went above and beyond

It's our pleasure to help anytime Peter! Thank you so much for the review :)

- Steve's Automotive Specialists - Millcreek
5

Thanks for your 5 Star Rating Brian :)

- Steve's Automotive Specialists - Hyde Park
2

I have been incredibly frustrated with my experience at Steve's. I first came in about 3 months ago, because of a coolant leak problem. They seemed to fix the problems okay, though I had to pay about 2,000 dollars. Then, about two weeks ago, I came in because of a flat tire and my check engine light being on. The total cost ended up being almost 3,000 dollars, for new tires and to replace the intake manifold, as well as finding another issue resulting in a coolant leak, which was frustrating since that's what I had came in for two months before. I asked them to please give everything a double check for me, as I didn't want to have to come in again in two months and pay 2000-3000 dollars again. After saying that they checked, and getting my car back, I had about 4 days before the check engine light came back in again. It turned off for about a week before turning back on, so I came back in about two weeks after the last visit, for the exact same engine light code. During this visit, I had to wait for about two hours, most of which was waiting for them to vaccum and fill up a loaner car for me to use. They did not tell me the reason for the delay, I had to go up to them twice to ask what was happening. I asked them yet again to please make sure that everything was fine with the car, since I was back for the exact same reason. 500 dollars later, I get my car back, and not even a full 24 hours later, the check engine light is back on, for the exact same code. In short, I have been really frustrated and upset with the prices, their communication, and the service provided. I understand that it might be bad luck compounding with the issues with my car, but when I have been told that everything looks fine, and that they have done multiple inspections, I expect my car to be able to go at least more then a day without issue.

Azlyn, I’m very sorry to hear about your continued frustration. After investing so much in repairs and returning multiple times for recurring concerns, I completely understand why you would feel disappointed and lose confidence in our service. I’m especially concerned about the check engine light returning so quickly, as well as the lack of communication during your visit. This is not the experience I want anyone to have at Steve’s Automotive Specialists. I would appreciate the opportunity to personally review your repair history, better understand what has happened, and work toward a resolution. Please contact me directly at 801-694-7936 so we can discuss your concerns. — Richard, Owner Steve’s Automotive Specialists

- Steve's Automotive Specialists - Orem
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