I have never been more outraged! I once trusted this shop, but the culture has changed! I took my car in with the problem already identified. The high pressure line of my power steering needed to be replaced. I just needed a quote. They called me back in the afternoon saying that all of the components of my power steering had to be replaced! I asked how they came to that conclusion and they said because they could see fluid on them. That's because the high pressure line sits above them and is leaking on them! I just had the power steering pump replaced. In other words, they didn't really assess it the right way, but wanted to see if I was vulnerable enough just to replace parts that didn't need replacing. After hearing that, they said they may have misdiagnosed and would like me to pay to run more tests. The tests they should have done from the beginning, but weren't necessary. You can visibly see the leak just by looking at it. They said they could understand how the fluid dripping from the line above could drip on the other components, but just figured it would be the surest way to get the leak fixed. So they would rather have me pay $1000s of extra dollars because it's better for them? Then checking with another shop, they are more than double the price. They said they use better parts. Double the price better parts?!?You have lost your mind! They tried to take advantage of me and that is what gives mechanics a bad name. Shame on you! Do not do business here. Complete dishonesty. $2300 for a $400 job. I will not be back. Management always responds with a generic response. If you want to contact me, then you should make the effort. Too bad. This shop has lost all integrity.
Bryce, thank you for taking the time to share your feedback. I'm sorry to hear that your experience left you feeling frustrated and that we did not earn your trust. Based on your description, it sounds like there may have been a breakdown in communication regarding our inspection findings and recommendations. Our goal is always to provide accurate information and options based on what our technicians observe, never to pressure anyone into unnecessary repairs. I'd appreciate the opportunity to review what happened and better understand your concerns. Please contact me directly at 801-694-7936 so I can discuss your experience, review the details of the inspection, and work toward a resolution. —Richard, Owner
- Steve's Automotive Specialists - Sandy