I have been incredibly frustrated with my experience at Steve's. I first came in about 3 months ago, because of a coolant leak problem. They seemed to fix the problems okay, though I had to pay about 2,000 dollars. Then, about two weeks ago, I came in because of a flat tire and my check engine light being on. The total cost ended up being almost 3,000 dollars, for new tires and to replace the intake manifold, as well as finding another issue resulting in a coolant leak, which was frustrating since that's what I had came in for two months before. I asked them to please give everything a double check for me, as I didn't want to have to come in again in two months and pay 2000-3000 dollars again. After saying that they checked, and getting my car back, I had about 4 days before the check engine light came back in again. It turned off for about a week before turning back on, so I came back in about two weeks after the last visit, for the exact same engine light code. During this visit, I had to wait for about two hours, most of which was waiting for them to vaccum and fill up a loaner car for me to use. They did not tell me the reason for the delay, I had to go up to them twice to ask what was happening. I asked them yet again to please make sure that everything was fine with the car, since I was back for the exact same reason. 500 dollars later, I get my car back, and not even a full 24 hours later, the check engine light is back on, for the exact same code. In short, I have been really frustrated and upset with the prices, their communication, and the service provided. I understand that it might be bad luck compounding with the issues with my car, but when I have been told that everything looks fine, and that they have done multiple inspections, I expect my car to be able to go at least more then a day without issue.
Azlyn, I’m very sorry to hear about your continued frustration. After investing so much in repairs and returning multiple times for recurring concerns, I completely understand why you would feel disappointed and lose confidence in our service. I’m especially concerned about the check engine light returning so quickly, as well as the lack of communication during your visit. This is not the experience I want anyone to have at Steve’s Automotive Specialists. I would appreciate the opportunity to personally review your repair history, better understand what has happened, and work toward a resolution. Please contact me directly at 801-694-7936 so we can discuss your concerns. — Richard, Owner Steve’s Automotive Specialists
- Steve's Automotive Specialists - Orem