Best, most kind and helpful mechanic shop I’ve ever come across!! Here’s our amazing story: We were in town for the Ragnar. If you’re not familiar with it, it’s a 200 mile relay with teams of 12 runners who take turns running different segments of the course that can last up to 24 consecutive hours. I had half our team... 6 teenage runners in my suburban. Just two hours into the race, my car broke down. It was 4:30 on a Friday afternoon and I was in the middle of nowhere with no cell reception. A race official was driving by and arranged for a tow truck. I was able to talk to the tow truck dispatcher to explain the problem and he said he would send a mechanic with the tow truck. Expertec is who came. The mechanic/driver assessed the situation, got the car running on the spot and said it needed some additional work. Then he said, “I could tow you, but I’d have to charge you for that. It’ll run now and you could get it to our shop and that would be faster. Come now and we can take care of you.” So, I drove directly there. The shop was closed by this time, but they got right to work anyway and fixed the problem quickly. It wasn’t a permanent fix because the parts places were all closed but they said it would get us through the race. Then they wished us well, didn’t charge us for the fix, and recommended we get it looked at during business hours at a mechanic closer to our home sometime next week. They had nothing to gain to help us, but they did it anyway. We got back to the race and it worked out just fine for our team to do well in the race. Great people! Trustworthy people!! I highly recommend them!
Kyle we are glad the temporary fix could get you back on the road and help your team finish the race! We would have loved to have been able to repair the vehicle the right way but because of the time on a Friday night we were not able to fix it. We believe in being that helpful hand and helping our customers in any situation. We are in business to make customers for life and to make sure they know they have a friend that they can trust and will take care of them in the automotive industry!
- Steve's Automotive Specialists - Hyde Park