Unfortunately, I have to change this review in light of new evidence. While their price was reasonable, the quality of their work was not. It’s only been a few months, and a clear mistake they made caused one of the brand new parts to fail. I’m sad to say that they aren’t willing to fix the issue and tried to blame faulty parts. Now I have a leaky exhaust and will be trying to find a new mechanic. For those of you who speak car: they replaced my exhaust manifolds and y-pipe with new parts I brought to them from Auto Zone. They had to adjust the curvature of the pipe to make it fit, but left it resting on the subframe. I’m sure you won’t be surprised to hear that the vibrations traveled through the pipes and found the weakest location to cause a crack.
Jeremy, we're so sad to know you feel this way especially after we've made it very clear we want to resolve this issue. It sounds like you believe this is a workmanship defect and our team believes it is a part failure. When we install a customer provided part there is no part or labor warranty if that part fails, however, we do still warranty our workmanship. It seems this difference of opinion is the real challenge here. Trust is a two way street and requires a little faith from both parties. Our shop manager reached out to you to discuss the matter and it sounds like you simply refused to speak with him. We want to help and will do whatever is right to resolve this and obviously we can't do that without your cooperation. If you haven't completely given up on a solution please call me at 801-694-7936 and I promise we will resolve it. - Richard (Owner)
- Steve's Automotive Specialists - Clearfield