I went there because I received a flyer on the mail offering a really good deal on oil change , when I got there I was told that they were not there just to offer the cheap oil change , but more for getting new customers for their mechanical services , so I got denied to set an appoiment for the oil change they were offering on their own flyer! ( unless I was needing mechanical services too) False advertising ! Really nice looking shop but disappointed the way they handle the situation ..if you see that flyer offering the cheap oil change , don’t even bother to go ...
Gabriela, our goal is to provide a 5 star experience for every client who visits our shop whether they need an oil change, a new engine, or just some air in their tires. We're not quite sure what happened today but it seems we really upset you. What's confusing for us is that after our service manager explained to you that our special offer was indeed sent out to give our future friends and clients a chance to experience our exceptional service, and also that our oil change service comes with a free multi-point inspection to make sure your car is safe and reliable to drive, you refused to set the appointment stating you didn't want the safety inspection performed. As professionals, it would be reckless and irresponsible for us to change your oil without completing the general vehicle inspection, which is a fundamental part of that service, and is performed by all professional shops and dealerships in the United States and is also recommended by manufacturers to ensure the vehicle is in fact safe to drive. We're sorry you feel we deserve a 1 star review for being passionate about doing what's right and I can't help but think this must be some kind of misunderstanding because you were never told that you needed to do mechanical services as well to get the oil change, we do oil changes everyday that are just oil changes and nothing else. If your willing to discuss this I'm quite confident we can resolve the miscommunication, so please give me a call, thank you! - Richard (Owner) 801-694-7936
- Steve's Automotive Specialists - Orem