06 Acura RSX type s I was in search for an alignment because I just got all new suspension parts. My specific car have short tie rods so it automatically has a toe so I went out and bought aftermarket ones to fix the problem. They are easy to adjust: one nut one adjustable rod. Its is litterly one step from stock. I called Steve's Automotive and spoke with Richard him saying that that Ruben L. was the best alignment guy. So with confidence I went ahead and set up the appointment for 8:30AM . For a basic alignment and got quoted 88.00$ with the best alignment mechanic Ruben L. I was confident that this guy could do the job easy and very efficient so I went along with it. The staff was super professional, kind and showed high quality service. Shout out to Kim and Toby they were gems. I didn't have a ride so they have this policy to give customers a free uber to there house and back when the job was finished. I found myself staying productive cooking my lunch, doing chores then 1:00PM comes around and I am wondering what could possibly be taking this long. Out of curiosity I them gave call. They said that the mechanic can't do the job because there was too many adjustments and if you would like us to do it its going to be an extra hour and whit a end total of 268.00$... Like what? 5hrs later?? Why no call?? Why did it take him 1.8hrs (witch is there set time to do an alignment approximately 108 mins) to tell me?? If I would have followed through with that I would have been without my vehicle for a full day and who knows how long he would have took the next day.Then they said that my strut has a camber adjustment and my toe isn't straight they can't do the alignment. What baffles me is that if I had stock suspension my toe would be worse what would they say then? "You need 1500.00$ struts with a camber adjustment" like?? I am just assuming this mechanic gets some kind of compensation for the work he does because he marked on the evaluation that my strut needed "immediate attention" like if it was an oil pan leak. He put them down under my struts adjustment too saying the ride height wasn't presented so that in the computer it makes it look like he was working. Who are you? Do your job. Stop trying to take people's money. Do what they ask. Don't beat your way around the bush because you don't want to look slow. At least be clever with your excuse. Just saying that there is too many adjustment to cover yourself is so embarrassing. Like how can you let your boss talk up on you and you not show potential? In conclusion I definitely would support staff and Richard but mechanic straight dishonest and lazy. I have been a mechanic for 2 years and never have I ever seen anyone be like this.. I would hate to work with this guy. I could walk up to any used car and find problems with it. Do your job. They paid him too!!??.. Can't believe he wasted 5 hrs. I also couldn't make it to classes witch is even more frustrating. Not one apology for wasting my time. A true mechanic would call you immediately and ask if you want your toe adjusted. I obviously didn't adjust because I wanted it close to stock. I'd like to add that my tank was one tick down from half when I dropped it off and when I got in it back it was two ticks under a quarter. Service: Wheel alignment
Jonathon, leaving out all the assumptions and speculation in your comments it sounds like the two things that upset you are the time between drop off and your first update, which you had to call in and get, and the fact that the mechanic said the adjustments needed were beyond the scope of a basic alignment and would cost more. I do apologize for the fact that you had to call to get an update and we are always striving to improve turn around time because we know how inconvenient it is to have your vehicle in the shop. As far as the adjustments are concerned there is one way to get to the truth. You can meet me at our Sandy location where I will have our alignment expert at that shop evaluate your alignment and if it's true that all you need are simple and ordinary adjustments I will have him perform the alignment for free and give you a $100 bill for the inconvenience we've caused. On the other hand, if he can confirm and can prove to both you and me that there are adjustments that need to be performed that go beyond the scope of a basic alignment then I would expect you to update this review to reflect the facts as we find them. Please give me a call at 801-694-7936 and let's get this settled. - Richard (Owner)
- Steve's Automotive Specialists - Millcreek