I was looking for a new mechanic as I've had bad experiences with mechanics in the past. Check engine light came on in the van and decided I didn't want to deal with it. Took it in and they found the problem to be the oil pressure sensor. They quoted me $700 more to replace the sensor. I said no, paid the $200 for their diagnostic, took the van home and had the new sensor installed in less than 30 minutes and $50 in parts. I think they mean well but they tried to take advantage of me and take my money. Maybe it was just another bad experience, but I am still looking for a trustworthy mechanic.
Kelton, it sounds like you're saying that if you can perform your own repair and can save a significant amount of money compared to what a mechanic or professional shop would charge, that the mechanic or shop is not trustworthy. After thinking about your review for a while I had my wife read it. After reading your comments her first reaction was "Wow, what a big difference in price!" I then explained to her all the reasons why there's a big difference in price, and after evaluating both perspectives she said I can understand why a professional shop would have to charge a lot more, it makes sense, but if I didn't know everything you just told me I think I'd feel the same way this person does. So, here are some of the reasons why a professional mechanic or shop charges more than what you'd pay if you fix it yourself. First of all, to be able to service the latest vehicles we have to pay for and maintain a state of the art facility. We have to buy hundreds of thousands of dollars worth of tools, equipment, and software. We have to pay a host of government fees and taxes. We have to employ a team of people to answer phones, attend counters, advise clients, and repair vehicles. We have to pay for multiple types of insurance to legally conduct business. The list doesn't end here, it's just the beginning. Our company has been in business for over 40 years and we've always charged a fair, reasonable, and competitive price for the value we offer to our clients. My wife helped me realize that I can't expect all of our clients to have a business owners perspective because they may have never owned or operated their own business and even if they have they may not be familiar with the incredible cost involved in running an auto repair business. I appreciate the fact that you are able to repair your own vehicle and may not want to spend the extra money to have someone else fix it. I appreciate your review because it has reminded me that looking at things from another person's perspective can help me understand why they feel or think the way they do. Please feel free to call me directly if you have any questions. - Richard (Owner) 801-694-7936
- Steve's Automotive Specialists - Millcreek