Thomas, thank you for allowing us the chance to help and thank you for your feedback!

Thank you so much for your review Grace, we're glad we could help and we hope you have a safe and amazing road trip!

Travis, thank you so much for your 5-star review. We're glad we were able to make your experience with us as convenient as possible!

Joseph, we can't help if we don't know why your unhappy, please call me at 801-694-7936. Richard (Owner)

Thank you so much for your review Ashlynn!

Our goal is to always deliver the best service and it sounds like you had a good experience, thanks for your feedback Chad!

Roy, it sounds like you had a great experience and we're happy we could help, thank you for your review!

CJ, it sounds like you feel you wasted your money and if your comments above included all the facts then I would probably agree that you did. However, there appear to be a few things you didn't include: 1) Regarding the first encounter, A/C systems can have small or intermittent leaks that may not be immediately detected, even with state of the art equipment. Because of this fact, when we service an A/C system and find no obvious leaks we always add dye when recharging so if the system stops working again we can detect the leak. We will recheck your A/C system at no charge since this is part of the service you already paid for, all you have to do is let us know when you want to come in. 2) The $90 you paid to diagnose the noise was to diagnose the noise and it sounds like we did that, so you got exactly what you asked for and paid for. It sounds like you're comparing the price of your do-it-yourself brother-in-law's work to a professional repair facility, which is like trying to compare a string to a baseball, they are so much not the same thing that any attempt to compare will never make sense. First of all, an ASE certified professional mechanic will perform the repair on your vehicle. If the repair fails we will warranty it, both parts and labor, with the best warranty in the industry, if your car breaks down we'll tow it in for free. If we happened to misdiagnose it we'll own the cost of the misdiagnosis. Does your brother-in-law's work come with all that? I understand how easy it is for a misconception to occur and that's what this sounds like. Please call me at 801-694-7936 and let's resolve this now. Also, I would like to help you figure out what's going on with your A/C, I look forward to speaking with you, thank you! - Richard (Owner)

We're truly sorry your van broke down after we fixed the air conditioning system and it's because we sincerely cared that we were willing to pay for both the tow and the belt even though the failure was not related to a part we had replaced and it was not under any warranty. Furthermore, our team did explain to you that the tensioner was the most likely cause, otherwise they wouldn't have recommended it, and then you made the choice not to replace it. Now, the $300 you paid to have your A/C problem diagnosed included a lot more than just a diagnosis, as you already know it included repairing an electrical wiring problem that was preventing power from reaching the compressor. Once we had repaired the electrical issue and restored power we did indeed find the compressor had failed. If there had been any evidence at that time to suggest that the belt tensionser was bad we most certainly would have recommended that you replace it. However, without any evidence of a problem how could we have asked you to spend another $700? As a side note, due to the nature of some parts, such as a belt tensioner, they can intermittently fail and appear to be fine when they're working. Regarding the $75 part you found online, because parts are available in many different levels of quality, price alone isn't enough information to have an honest conversation about the value of what you're getting for your $75. Our goal is for each of our clients to have a 5-star experience and sometimes we do make mistakes, and when that happens we do whatever it takes to make it right. If you feel there is truly something we could have done better please call me directly at 801-694-7936, I would appreciate the chance to discuss it, thank you! - Richard (Owner)

Tim, thank you for the opportunity to be of service and thank you for your review. Our team works hard to deliver great service and our client's reviews are one of the best ways to know that we're on track!