Steve's Automotive Specialists
Mon - Fri: 8:00 AM - 5:00 PM
Steve's Automotive Specialists - Sandy
Mon - Fri: 8:00 AM - 5:00 PM
Steve's Automotive Specialists - Orem
Mon - Fri: 8:00 AM - 5:00 PM
Steve's Automotive Specialists - Hyde Park
Mon - Fri: 8:00 AM - 5:00 PM
Steve's Automotive Specialists - Clearfield
Mon - Fri: 8:00 AM - 5:00 PM
Steve's Automotive Specialists - Santa Clara
Mon - Fri: 8:00 AM - 5:00 PM
1

Dont waste your time here. There are plenty of other places to bring your vehicle in SLC. I brought my 2006 sprinter in because the AC was blowing hot air. They charged me $300 to diagnose the issue. Ok. They told me I needed a new compressor. Now $1300. Ok. I picked up my vehicle and an hour down the highway the battery light comes on, the coolant light comes on and I lost power steering. I pulled over and called the shop. They paid for the tow back to the shop. (rightfully so). My serpentine belt was completely shredded. They put a new one on the next day and couldnt tell me why it happened. Keep in mind my van was running totally fine for thousands of miles before this. I travel and live full time in my van. They said were not sure it could be the tensioner and wanted to charge me $700 for a new one!! That part is $75. Why did I pay $300 to diagnose the issue and that was not brought up from the beginning?? So I drive away with the new belt and bam it happens again. After $500 tow and taking it to another shop to actually repair the issue, it was fixed. My experience was an absolute nightmare here. They are friendly but I don't think they know what they are doing. At least on sprinters. Go somewhere else unless you want a headache.

We're truly sorry your van broke down after we fixed the air conditioning system and it's because we sincerely cared that we were willing to pay for both the tow and the belt even though the failure was not related to a part we had replaced and it was not under any warranty. Furthermore, our team did explain to you that the tensioner was the most likely cause, otherwise they wouldn't have recommended it, and then you made the choice not to replace it. Now, the $300 you paid to have your A/C problem diagnosed included a lot more than just a diagnosis, as you already know it included repairing an electrical wiring problem that was preventing power from reaching the compressor. Once we had repaired the electrical issue and restored power we did indeed find the compressor had failed. If there had been any evidence at that time to suggest that the belt tensionser was bad we most certainly would have recommended that you replace it. However, without any evidence of a problem how could we have asked you to spend another $700? As a side note, due to the nature of some parts, such as a belt tensioner, they can intermittently fail and appear to be fine when they're working. Regarding the $75 part you found online, because parts are available in many different levels of quality, price alone isn't enough information to have an honest conversation about the value of what you're getting for your $75. Our goal is for each of our clients to have a 5-star experience and sometimes we do make mistakes, and when that happens we do whatever it takes to make it right. If you feel there is truly something we could have done better please call me directly at 801-694-7936, I would appreciate the chance to discuss it, thank you! - Richard (Owner)

- Steve's Automotive Specialists
5

I brought my car in here last minute on a Friday and was welcomed in immediately. Randy helped me out, and he is by far the most trustworthy and reliable mechanic I have ever met. My car was finished much faster than expected, and Randy even helped me find ways to cut the cost because I'm tight on cash. I am very disappointed not to be local to the area because I will undoubtedly miss this shop.

1

First encounter they fixed my AC for under $200. That seemed fair, so I referred my mother-in-law for noise when turning on cabin air. They called and said $90 to dig in and diagnose, I said OK. They called back with a quote of $1400. I declined. I took it to my do-it-yourself brother-in-law who fixed it in 2 hours. The part was $28. Back to the fist encounter . . . one month after they "fixed" my AC and tested for leaks, it no longer works. Don't waste your money.

1

Never, ever go here. What an absolute nightmare, bad service, horrible quality workmanship. I paid them to repair my truck, and they only installed half the parts, and resulted in the repair failing. When I brought the truck back, they were very reluctant to offer any help. Absolutely a pathetic shop. Very dishonest.

Ray it seems that there has been a huge miscommunication. When we spoke the last time you were here I was under the impression we addressed your concerns and our failure to explain the repair you paid for in an attempt to save you a few dollars even allowing you to bring in your own parts because of your limited budget. When the repair was unsuccessful we went ahead and completed the repair the proper way at our expense to insure that your truck worked properly. I am sorry I was unable to meet your expectation. I hope we can have the chance to resolve any concerns to your satisfaction.

- Steve's Automotive Specialists - Santa Clara
5

Super nice people and great work.

Thank you so much Tyler!

- Steve's Automotive Specialists - Orem
1

I went to Steves Auto to have my breaks fixed after I called and got a quote from them. The quote I was given was for my back breaks Rotors break pads and possibly calipers. The amount I was given was $27.99 for break pads $49.99 each for rotors and $69.99 for calipers I was also told they had a special going for 50% off breaks. I was given a total of $117.20 and 50 % off calipers if they were needed. I was given an appointment for the next day at 1000 on 6-3-2020 I drove with bad breaks from downtown on 1pp S to Steves Auto on 2809 S 2300 East. I had spoken with Alex on the 2nd and got the quote. When I got there and Alex came out to talk to me he said he was the only one who gave quotes and he didn't give me that quote! So it must have been Casper the friendly Ghost that gave me the quote. He stated it would be like him paying me to do my breaks. While I was there they went a head and did a quote for me. Alex didn't take my car into a bay and didn't take the tires off to see what all was wrong. He came back in and printed me a quote again without properly looking at my breaks. The quote that Alex gave me in person was just over $1200.00 which is a big difference from $117.20 and a long way to drive from 100 S Downtown on breaks that are grinding everytime you have to stop! Not that it matter to them. Once I told Alex he gave me a quote for $117.20 he laughed at me and said for that he may as well pay me for him doing my brakes. I don't think you can be much more unprofessional than to laugh at a customer! I had even written down everything he told me on the phone and he told me I must not know how to listen or write! Because he's the only one who does phone quotes and he would have never told me that! I was so lucky to find Lee from Brakes only Mobile. He came to my house and had my breaks done in about 30 minutes and there was nothing wrong with the caliper like Alex had said there was when he never properly looked at my breaks! Lee was amazing and the total cost for him coming to my house and being done in roughly 30 minutes was $269.03 he treated me very nice and civil unlike Alex! I would NEVER in a million years recommend Steve's Auto or Alex for that matter! Apparently they give you a quote without even looking at your car for what you are there for!!! Alex you should lose your job you are an absolute joke!!! As is your company Steve's Auto! I will also be filing a complaint with the better business Bureau because you and your company are a joke! I will make sure and spread the word to the over 700 people I work with! I hope you run your business into the ground because that is what you deserve! Maybe you should think about that the next time you treat a customer like crap!!! And don't think Kim can back you up on what you said or how you said it! As a woman people like you tend to treat woman like we don't have a clue when it comes to our vehicle's which is why I recorded the entire conversation starting before I walked in the door on an app on my phone! You really should think twice about how you treat customer's especially women!!! If I could give u less than 1 star I certainly would!! I am alao going to talk to the District Attorney's office about how you tell customer's one thing on the phone and a different thing in person. And didn't even look at my car!!! Maybe you should think things thru in the day and age of smart phones!!! Shame on you Alex for the way you treated me!!!!

5

Awesome SERVICE the best in town👍

Thanks for your review Ernie!

- Steve's Automotive Specialists - Santa Clara
5

Thank you very much Gadge!

- Steve's Automotive Specialists - Clearfield
5

It's awesome

Thank you Vicki!

- Steve's Automotive Specialists - Hyde Park
5

Nathan, thank you so much for your review!

- Steve's Automotive Specialists - Clearfield
2809 South 2300 East Salt Lake City, UT 84109 (801) 466-2886
9245 South 700 East Sandy, UT 84070 (801) 559-7776
925 North State St. Orem, UT 84057 (801) 406-7422
52 West 3900 North Hyde Park, UT 84318 (435) 563-0400
975 East 700 South Clearfield, UT 84015 (801) 820-2015
2291 Santa Clara Dr Santa Clara, UT 84765 (435) 673-6622
Steve's Automotive Specialists is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Steve's Automotive Specialists (801) 466-2886, Steve's Automotive Specialists - Sandy (801) 559-7776, Steve's Automotive Specialists - Orem (801) 406-7422, Steve's Automotive Specialists - Hyde Park (435) 563-0400, Steve's Automotive Specialists - Clearfield (801) 820-2015, Steve's Automotive Specialists - Santa Clara (435) 673-6622 if you have any issues in accessing any area of our website.