If you are a first time buyer and thinking of going here, our opinion is you should run as fast as you can the opposite way. "Let the buyer beware" needs to be also "inquire here and we'll figure out a way to take advantage". We were told 5 times there would be no charge for towing for them to look at the car. When they gave us just under an $1,000 car estimate repair price, we couldn't afford that. We went to get the car and NOW it was not free towing. They played a "recorded message" where they say you have to pay $200 repair before the towing is free. Didn't hear that or remember hearing that when talking with them. Still we had asked over and over was the towing free. Told yes over and over. (Was their "recorded" call edited? Why weren't we told this EVERY time we asked.). We will need to get the car fixed at some point. Won't be with them. Our opinion is go elsewhere. Also, we had to repeatedly ask for our car key back after paying them the towing charge in protest. Why didn't they want to return the key? Go elsewhere ... .
Sarah, it seems you're very upset about having to pay the tow bill and that you didn't hear the advisor when he expained how our free towing works and I'm very sorry for the resulting confusion. The simple fact is that we do offer new clients free towing when the repair is $200 or more and our existing clients enjoy free roadside assistance as part of our service. It seems a pity that such a simple misunderstanding escalated into all this trouble for you, so please call me at 801-694-7936 and I promise we'll resolve this. - Richard (Owner/Manager)
- Steve's Automotive Specialists - Sandy