Based off other reviews I had high hopes, however I'm highly disappointed. I will pay for honesty and integrity but that isn't the case here anymore. I'm afraid there numerous people getting taken and hopefully you'll do your research before dropping off your vehicle or in my case, my livelihood. Due to the labor extent of replacing bushings in the suspension control arms, my schedule didn't allow for me to do the work. I scheduled a 4 business day window to be without the car so the work could easily be done... "No problem." Doug called me 3 days in a row to try to talk me into upgraded bushings to a tune of $544 in parts vs. $84 for OEM Subaru (originals made it 155,000 miles). Oh yeah, "upgraded control arms save half hour in labor so it is almost the same price in the end". Math is hard, apparently... that or the shop rate went up to $900/hr? No thank you, I know the process, value and asked for OEM in the first place. This made me upset. I called Monday afternoon to make sure it was done, my latest deadline to pick up the car and was apologized to profusely and that it was almost done, old bushings are out and the new ones just needed to be pressed in. OK, things happen and I'll pick it up in the morning. No call Tuesday. 4:15pm Tuesday I pay a visit to the shop as surely it has to be done. Nope. It was just brought in the shop, hasn't even been touched yet. You had 7 business days to do what took me 3 hours in my home garage. 3 days of these days wasted in attempted selling upgraded parts, labor sold vs actual was more than double, and I was flat out lied to. Honesty will earn you service, this is just bad business. I can't trust you anymore. So glad I arrived when I did and rescued the car before getting screwed over. You get plus one star for cleanliness and ride service. Otherwise, good luck to everyone else. Integrity is dead over here.