I have been taking my cars here for years, mostly because it is down the street from my house but also because they seem to know what they are doing. The past few times I have been in for an oil change they have always found some expensive repairs that need to be done. I have been getting skeptical because a couple oil changes ago they suggested, a complete coolant flush ($400 to flush out and replace some liquid). Less than a year earlier I had a completely new radiator put in and of course all the coolant was replaced at that time so I asked why I would need this expensive flush. The guy said he didn't "notice" the new radiator and said he was just going by the mileage and year of my vehicle. FAST FORWARD TO AN OIL CHANGE LAST WEEK ON MY SUBARU TRIBECA: Randy sends me a list of repairs he says is "Urgent". Says my front brakes are down to the metal and my rear brakes need replaced also. He told me that brake rotors can't really be effectively turned down in newer vehicles (complete B.S.) so I will also need new rotors. Also, a bushing on my left front control arm is cracked and needs to be replaced. He says that they won't just replace the bushing so I need a whole new control arm and a 4 wheel alignment. All repairs will cost me $1,950. I don't have a spare $2,000 just before Christmas so I take the car to another mechanic who is a 40 minute drive away but I know he was a Subaru mechanic at Subaru for 16 years and I know will be less expensive. After he looks it over he tells me my front brakes look nearly new. He sends me a photo of the pads and they are at nearly 90% thickness. He also tells me the rear pads really don't need to be replaced for a while either. I ask him about the rotors and he said he measured them and will be able to machine them down no problem. The control arm? He tells me that when he was at Subaru they replaced those bushings all the time with no problems. If the control arm is damaged he would replace it but mine is fine so just replaced the bushing. Total cost for everything will by $335. So if you like being lied to, overcharged for things you can have done less expensively other places and told you need services that you really don't, Steve's is your place. I suggest going pretty much anywhere else. They are obviously the kind of mechanic you dread, trying to prey on people who don't know better and overcharging for services you don't even need. Some people have no shame and are just greedy liars.

I've been going here regularly since moving to the neighborhood. One good thing I can say is that they offer a pretty good discount program. That being said, they ALWAYS seem to charge more than I'm used to. For instance, last time I went the guy (Randy?) said I needed to use full synthetic oil because that is what Volvo recommends - it was $200 bucks but because they told me I needed it I went along with it. I find out later that Volvo does NOT recommend full synthetic, in fact they recommend normal oil. There have been several instances of that type of thing - well we ran tests that cost $150, then we fixed the car, and now we need tp charge you another $150 to test it to make sure it is okay. I'll be going elsewhere from now on...

Friendly staff and they offer a shuttle to take you home once you drop your car off so that's pretty great

I can just walking and they take care of my car right away the mechanic explains to me every single thing what was wrong with my car and give prizes and I like that.

I have loved their customer service, they always take care of me and keep me informed of my vehicle’s status. Thanks guys! :)

This is an excellent shop! We have been bringing our cars here for the past year and have loved the experience. They are very knowledgeable and give outstanding service. They fully diagnose any problems and give a comprehensive review of the health of your car.

I loved how customer oriented they were at Steve's. They got me right in! I was able to work in a clean waiting room while I waited for my car...

They were absolutely amazing with my car. I have been to multiple automotive shops in the area, and have always had problems with them, but there were no problems at Steve's. They fixed my car, gave me a lifetime warranty on the service and let me borrow one of their vehicles while mine was being taken care of. I would definitely recommend stopping here for service.

Third visit in 2 weeks. Second trip was for a pinched return line on my waste gate when they diagnosed and swapped a faulty crank shaft sensor 3 days prior. Third trip, original problem is back. Thanks giving is tomorrow and now I am looking at 6 days without my vehicle so far. They seem to be giving me the run around and also seem to have failed to acknowledge this unbelievable inconvenience. Looking at about 500$ in labor since first visit, no parts are being applied to my car at this point.

Very friendly customer service. Fast services. Good prices. Highly recommend.