Irene we really appreciate your confidence and the kind words! Our goal is to deliver the most detailed yet simple report about the car so you can make a informed and confident decision about your car. Thanks for allowing us the opportunity to serve you!

Zac, thank you so much for your feedback. It sounds like the only concern you had was pricing, we'd love to offer lower prices but the consequence would be a compromise in the quality of our service. Our goal is to offer the best service possible for the best price possible and we're continuously evaluating how to most effectively accomplish that. Thanks for being a client and thanks again for your review!

Thanks for the 5 Star Rating Teresita!

Julie, it seems most people don't trust mechanics in the first place, especially when they're out of their home town. When you brought your car into our shop you gave us 2 concerns and not a lot of time to help you resolve them, 1) a rough idle, and 2) a hard start. We were not able to duplicate the rough idle in the time we had but we did duplicate the hard start, which was a bad battery that failed a scientific test (which test you received a report and pictures of on your phone). Once we replaced the battery the hard start issue was gone. We never claimed to repair the rough idle because we were not able to duplicate it, and it sounds like that was being caused by a leaking intake manifold. Regarding your oil dipstick, we sent you a picture of it showing the oil was not in the safe range, meaning it was low. We also sent you a picture of the coolant overflow bottle, which is clearly low. None of your claims above appear to match the evidence I have of your visit. Furthermore, if all we wanted was your money then why did we only charge you for the replacement of the battery (which we know without question was bad). As far as the other recommendations, you are free to use that information however you choose. Clients who actually know us, love us, and appreciate our comprehensive inspections because they help them better maintain their vehicles. It looks like all of this is simply due to the fact that you don't know us and therefore you don't trust us and although we're very sorry for that we still wish you the best!

Brenda, it sounds like your faith in us is based solely on the price to repair your vehicle. Who's to say the other shop didn't miss something very important, after all you said they didn't do any diagnostics. It seems like you may have only had part of your issues repaired. Our pricing has been fair and competitive for over 40 years and we only recommend what your vehicle needs, so please reach out to us and we'll bridge this gap in communication and restore your faith in us! Richard (Owner) 801-694-7936

Brenda, it sounds like your faith in us is based solely on the price to repair your vehicle. Who's to say the other shop didn't miss something very important, after all you said they didn't do any diagnostics. It seems like you may have only had part of your issues repaired. Our pricing has been fair and competitive for over 40 years and we only recommend what your vehicle needs, so please reach out to us and we'll bridge this gap in communication and restore your faith in us! Richard (Owner) 801-694-7936

Julie, it seems most people don't trust mechanics in the first place, especially when they're out of their home town. When you brought your car into our shop you gave us 2 concerns and not a lot of time to help you resolve them, 1) a rough idle, and 2) a hard start. We were not able to duplicate the rough idle in the time we had but we did duplicate the hard start, which was a bad battery that failed a scientific test (which test you received a report and pictures of on your phone). Once we replaced the battery the hard start issue was gone. We never claimed to repair the rough idle because we were not able to duplicate it, and it sounds like that was being caused by a leaking intake manifold. Regarding your oil dipstick, we sent you a picture of it showing the oil was not in the safe range, meaning it was low. We also sent you a picture of the coolant overflow bottle, which is clearly low. None of your claims above appear to match the evidence I have of your visit. Furthermore, if all we wanted was your money then why did we only charge you for the replacement of the battery (which we know without question was bad). As far as the other recommendations, you are free to use that information however you choose. Clients who actually know us, love us, and appreciate our comprehensive inspections because they help them better maintain their vehicles. It looks like all of this is simply due to the fact that you don't know us and therefore you don't trust us and although we're very sorry for that we still wish you the best!

John, it sounds like you're very unhappy the vehicle wasn't done when promised and also that the check engine light came back on, and I don't blame you because I'd be upset too. There also seems to have been some terrible miscommunication for which I'm sincerely sorry. As professionals we consider it our responsibility to clearly convey the information you need to make an informed and intelligent decision regarding your vehicle's repair and it appears we failed miserably. I will address each concern in the order you listed it. 1) Online pricing: you can find half-price quotes for anything in this world either online or by phone, this has always been the case and will likely never change. However, the truth is that these are not apples to apples comparisons and if you were to compare the "details" of these quotes with our invoice you'd quickly discover the discrepancies and also the fact that we performed other work on your vehicle that you failed to mention above. 2) Charged an extra $175: we've never charged extra to get work done by the weekend. The $175 was for scientific diagnostic testing. I recommend we listen to the phone call together and figure out how this became so misconstrued. The one thing we may have done right was to let you know the mechanic saw something that could potentially turn the light back on. When we diagnose an electronic or computer control system and find bad parts we can't possibly know with certainly whether everything else in the system is good until we replace the known bad parts and retest, sometimes this involves running through several drive cycles. As a matter of fact, this process is common in all electronic and computer networks and systems. Finally, your decision to not bring the vehicle back because you're upset may not be the best course of action. I would urge you to bring the car back because we're already involved in the diagnosis and repair process and would retest the system for free. Please call me because I believe we can resolve this, thank you! - Richard (Owner) 801-694-7936

Thanks for taking the time to leave this review Andrea! We're pleased that we could help him out of a jam. Tanner is an outstanding Mechanic and we're lucky to have him.