These guys are very thorough and they do good work. They send you detailed reports of what they’re working on at every stage and they’ll get your approval before they start. They keep you updated through the process so you know what they’re doing. And their mechanic work is solid. BUT know that they will try to find any reason to repair or replace any slightly worn part. The amount of times I heard “it’s about time to replace x part” that cost me $1000 and wasn’t totally necessary—uff. I went in with a check engine light and came out with a $4,000 bill for a whole slew of preventative services and cleanings. That’s a semester of college for me. Luckily, I talked to my friend who’s a mechanic and then to them and we were able to negotiate down and cut a lot of the extra stuff—just be ready to do this when you walk in the door. If you want your car to be at peak performance and ready to zip around a racetrack or something, then these guys are great for you. If you’re just a student or looking for a simple fix, you need to stay alert and know what’s necessary and what’s not. So 3 stars for the quality work, thoroughness, and good communication, but -2 for high $$$ and major upselling.
William, thank you for your candid review. Our goal is very simple, treat our clients like family and provide them with safe and reliable transportation. Great communication and preventive maintenance with high quality parts and service is the best way to achieve this goal. We understand that most people do not have an unlimited supply of money to invest in their vehicles and this is where trust, communication, and prioritizing become very important. It sounds like we failed in our goal of providing great communication and helping you prioritize, since you mentioned you only gave us 3 stars for that. If we had communicated clearly you wouldn't have had any need to talk to another mechanic and you wouldn't have felt like we were trying to 'upsell' you. Our job is to inform you regarding what your vehicle needs to be safe and reliable and it's 100% your job to decide how much you want to spend, if anything. We don't believe in high pressure techniques since they ruin relationships, and our goal is to have great relationships with our clients. Thank you again for your honesty and feedback, we promise to keep striving to get better and if you're willing to give us another chance we'll do all we can to provide 5-star service!
- Steve's Automotive Specialists - Orem