Kevin, we're sorry for the inconvenience caused by our technical difficulties and we thank you for being so patient and understanding. We look forward to seeing you when you're ready to use that coupon!

Cassandra, we're very happy you had a great first experience and we also thank you for being willing to share it and we look forward to seeing you next time!

Darnell, I've investigated the work we did on on your son's vehicle and it appears you've left out very important and critical facts regarding this situation. We document the repair and diagnostic procedures we perform and we have scientific evidence to prove and support our conclusions as well as the recommendations we made. You've made some derogatory comments about us and I'd expect that you wouldn't do so unless you could prove them. So, prove to me that what you're claiming is true and I will gladly refund the entire amount you paid us to perform the repairs and diagnostic procedures on your son's vehicle, however, if you can't prove it then I would expect an apology and respectfully ask you to update your review to reflect the facts. The truth is all we need to settle this so please call me at 801-694-7936. Over the past 40+ years our clients have learned they can count on us and trust us to do the right thing, now I'm asking you to show that same level of integrity and do the right thing, please call me! - Richard (Owner)

We're grateful to have you as a new client David, thank you for your comments and welcome to our family!

Sorry for the extra time in getting back too you on your truck! Thank you for letting us help you and we hope we can continue to help you in the future!

Thanks for letting us be your Automotive Experts

Thank you Brandon!

Kelton, it sounds like you're saying that if you can perform your own repair and can save a significant amount of money compared to what a mechanic or professional shop would charge, that the mechanic or shop is not trustworthy. After thinking about your review for a while I had my wife read it. After reading your comments her first reaction was "Wow, what a big difference in price!" I then explained to her all the reasons why there's a big difference in price, and after evaluating both perspectives she said I can understand why a professional shop would have to charge a lot more, it makes sense, but if I didn't know everything you just told me I think I'd feel the same way this person does. So, here are some of the reasons why a professional mechanic or shop charges more than what you'd pay if you fix it yourself. First of all, to be able to service the latest vehicles we have to pay for and maintain a state of the art facility. We have to buy hundreds of thousands of dollars worth of tools, equipment, and software. We have to pay a host of government fees and taxes. We have to employ a team of people to answer phones, attend counters, advise clients, and repair vehicles. We have to pay for multiple types of insurance to legally conduct business. The list doesn't end here, it's just the beginning. Our company has been in business for over 40 years and we've always charged a fair, reasonable, and competitive price for the value we offer to our clients. My wife helped me realize that I can't expect all of our clients to have a business owners perspective because they may have never owned or operated their own business and even if they have they may not be familiar with the incredible cost involved in running an auto repair business. I appreciate the fact that you are able to repair your own vehicle and may not want to spend the extra money to have someone else fix it. I appreciate your review because it has reminded me that looking at things from another person's perspective can help me understand why they feel or think the way they do. Please feel free to call me directly if you have any questions. - Richard (Owner) 801-694-7936