While I appreciate the fact that my oil change was free due to being a healthcare worker during the pandemic, the guy who came to talk to me basically told me my brand new car needed all of these services that I just had done about 3 months ago. He was very pushy, I tried to tell him I didn’t need those and he proceeded to push. The front desk lady was very sweet but when you offer a free service don’t try to up sale almost $700 worth of work. Again, thank you for the free oil change but maybe have a refresher course on customer service.
Courtney, first of all thank you for being on the front lines during these past couple of months working to help keep our community safe. Secondly, I'm very sorry to hear that you felt our advisor was pushy. Our goal is simply to advise and educate our clients on what their vehicle needs to stay in top condition and do everything we can to help make sure it's safe and reliable. I've found in my experience you never have to push anyone to make a wise decision once they have all the facts. Something to consider is that if we had never serviced your vehicle prior to this visit then our team wouldn't have known what maintenance you had or hadn't done. On newer vehicles it's sometimes impossible to tell for sure if certain services have been performed, so in these cases we recommend them based on mileage. Usually, if a client has already done those services they tell us, we make a note in our records, and that's the end of the matter. We strive for our clients to have a 5 star experience every time they come in and it sounds like in your case there must have been some kind of misunderstanding or miscommunication because obviously that didn't happen. Please accept my sincere apology and let me know how we can make this a 5 star experience for you, thank you! - Richard (Owner) 801-694-7936
- Steve's Automotive Specialists - Clearfield