My wife took the car in because of an electrical problem. I have been a customer for several years and I thought they were pricey but reasonably good. They said $250 to diagnose the problem! It was "complicated" they said. My wife said she would take it to a dealer to get this properly fixed by a mechanic who knows about this model. The guy at Steve's replied that it'll cost a lot more at the dealer. She called the dealer and they charge $110 to diagnose the problem and the diagnostic cost offsets the repair cost. Next she called another mechanic and he charges $75 for the diagnosis. The car is worth about $15,000; I own it free and clear; it has less than 100,000 miles, yet this year alone I paid Steve's $1,975 in repair costs and more is on the way. I expect their diagnosis will reveal I'm in store for a huge repair bill. Either 1- I have a lemon of a car, or 2 - they are overcharging & up-selling me, or 3 - They're giving me the runaround. They've lost my confidence. I can't see that I've got much to lose taking it to another mechanic elsewhere.
Ran, I'm sorry you feel a lack of confidence in our service. I would like to review your visit, i.e. the particular reason your wife brought the vehicle in and exactly what we recommended and why, however I can't find your information in my system. What you've described sounds like a misunderstanding and if that's the case I have no doubt we can correct it and prove to you that you can trust us. Please call me at 801-694-7936 so we can get this resolved immediately, thank you! - Richard (Owner)
- Steve's Automotive Specialists - Millcreek