First encounter they fixed my AC for under $200. That seemed fair, so I referred my mother-in-law for noise when turning on cabin air. They called and said $90 to dig in and diagnose, I said OK. They called back with a quote of $1400. I declined. I took it to my do-it-yourself brother-in-law who fixed it in 2 hours. The part was $28. Back to the fist encounter . . . one month after they "fixed" my AC and tested for leaks, it no longer works. Don't waste your money.
CJ, it sounds like you feel you wasted your money and if your comments above included all the facts then I would probably agree that you did. However, there appear to be a few things you didn't include: 1) Regarding the first encounter, A/C systems can have small or intermittent leaks that may not be immediately detected, even with state of the art equipment. Because of this fact, when we service an A/C system and find no obvious leaks we always add dye when recharging so if the system stops working again we can detect the leak. We will recheck your A/C system at no charge since this is part of the service you already paid for, all you have to do is let us know when you want to come in. 2) The $90 you paid to diagnose the noise was to diagnose the noise and it sounds like we did that, so you got exactly what you asked for and paid for. It sounds like you're comparing the price of your do-it-yourself brother-in-law's work to a professional repair facility, which is like trying to compare a string to a baseball, they are so much not the same thing that any attempt to compare will never make sense. First of all, an ASE certified professional mechanic will perform the repair on your vehicle. If the repair fails we will warranty it, both parts and labor, with the best warranty in the industry, if your car breaks down we'll tow it in for free. If we happened to misdiagnose it we'll own the cost of the misdiagnosis. Does your brother-in-law's work come with all that? I understand how easy it is for a misconception to occur and that's what this sounds like. Please call me at 801-694-7936 and let's resolve this now. Also, I would like to help you figure out what's going on with your A/C, I look forward to speaking with you, thank you! - Richard (Owner)
- Steve's Automotive Specialists - Millcreek