Steve's Automotive Specialists - Millcreek
Mon - Fri: 8:00 AM - 5:00 PM
Steve's Automotive Specialists - Sandy
Mon - Fri: 8:00 AM - 5:00 PM
Steve's Automotive Specialists - Orem
Mon - Fri: 8:00 AM - 5:00 PM
Steve's Automotive Specialists - Hyde Park
Mon - Fri: 8:00 AM - 5:00 PM
Steve's Automotive Specialists - Clearfield
Mon - Fri: 8:00 AM - 5:00 PM
Steve's Automotive Specialists - Santa Clara
Mon - Fri: 8:00 AM - 5:00 PM
2

I brought my car to Steve's automotive specialists after reading great reviews and getting a slightly higher than average but still pretty reasonable quote over the phone, $300 to fix a wheel bearing. I experienced pretty decent service (A free shuttle to my favorite coffee shop while I waited!) and what I would call run of the mill price gouging/extortion. After they had taken my car apart - and authorized a charge of $185 to do so- they called and said it would be almost $900 to replace the bearing, because I hadn't specified that my car has two wheel bearings on each side instead of one like most cars. (Which is silly for a number of reasons, I was looking at the factory service manual diagram while on the phone with them for the quote and specifically asked if it would cost more for having two bearings, and then they said they looked up parts to make sure they were available so there shouldn't have been any surprises there, also twice the parts equals 3x the price.. how?) In the end I was able to talk them down to $516 dollars for the repair, still almost double the original quote, no specifications for what their hourly rate for labor is on the work order, and a ridiculous markup on the parts (or is 250-500% normal for mechanics?) The best part, the bearing they replaced still makes noise! I was left with such a bad taste in my mouth that I still haven't called them about the problem. I guess my search for a trustworthy mechanic in the Salt Lake Valley continues. Update: I had to replace the inner of the two bearings they worked on in my wheel after ~13k miles, I put in a quality Timken bearing myself, it cost me $20 retail. Hmm.

Brian, please call me immediately at 801-694-7936 so we can sort through the facts and resolve this for you. - Richard (Owner/Manager)

- Steve's Automotive Specialists - Millcreek
1

5+ year customer and used to love Steve’s Automotive, but recently was quoted $1,500 to have brakes changed. Being very suspicious, I confirmed with the Toyota dealer that my brake lines did not need to be flushed due to the newer year of my van. When I confronted the customer contact he just said “Well we can take that item off.” My trust is broken and I will be looking elsewhere for my automotive needs. Very disappointed and miss the old staff.

This sounds like a misunderstanding and/or miscommunication. Our team would not have recommended flushing the brake fluid without a valid reason and it appears that reason may not have been clearly communicated. The last thing we would ever want is to lose a great client over a misunderstanding so please call me at 801-694-7936 and let's discuss the matter, thank you! - Richard (Owner)

- Steve's Automotive Specialists - Millcreek
5

No one likes hitting a pothole on the highway, and no one likes to pay for the resulting damage to be repaired. The staff at Steve's Automotive Specialists made it as painless as possible. Although my estimate appeared to be at slightly higher cost than a value shop like Walmart, the margin was well worth the improved service and convenient location, not to mention the free loaner car that allowed me to continue on without any wait. Thank you!

Michael, we take great pride in providing the best and most convenient service possible, thank you for choosing us and thank you for your review!

- Steve's Automotive Specialists - Millcreek
5

Impressed with Steve's. Would definitely recommend them. They're both friendly and very professional. The bid I received was spot on and the work was done quickly 👍

Emily, we're so glad you were impressed with our service and we're very grateful for your review and recommendation, thank you!

- Steve's Automotive Specialists - Millcreek
5

Honest, upfront, extremely helpful. Even have shuttle and loaner cars!

We always want it to be as convenient as possible when you need service, thank you for sharing your experience Holly!

- Steve's Automotive Specialists - Millcreek
5

These guys are always professional, thorough, honest and prompt. This is *my* automotive shop and I am confident recommending them.

Steve, we truly appreciate having great clients like you, thank you for your trust!

- Steve's Automotive Specialists - Millcreek
1

They don't give you the proper expectation over the phone they tell you free estimate and then when you get there they want money just to look at the damn vehicle

Sean, I'm truly sorry we didn't meet your expectations. It seems you understand that it's impossible to know exactly what's going on with a vehicle or what will be needed to correct a problem over the phone. That's why we offer a free initial inspection. If the problem is something that requires a reasonable amount of time and/or the use of expensive equipment then we have to charge for that time. I will listen to the phone call and report back. You are welcome to call me at 801-694-7936 as I'd be happy to discuss that matter, thank you! - Richard (Owner)

- Steve's Automotive Specialists - Millcreek
5

This place has awesome customer service! they are honest, fair and do quality work!

Thank you so much Florencio!

- Steve's Automotive Specialists - Millcreek
1

Giving a 1-star because 0 isn’t an option. Advisor told me my car needs almost $2,000 worth of repairs and basically made it sound like it’s unsafe to drive. So I took it to another shop for a second opinion. They quoted me half that amount for the proposed work. After looking at it, the new shop claims that none of the things listed by Steve’s were actually wrong with it and it only needs $50 worth of maintenance. Steve’s also sends out way too much junk mail. My advice is to stay away.

Cody, it sounds like your giving us a 1 star review because we recommended work that another place said is not necessary. Did you consider the possibility that it may be the other place that is mistaken? You see, we specialize in helping our clients get the most out of their vehicles and helping them reduce their overall operating costs by as much as 50% over time. The only way to do that is to have proper & timely maintenance performed, which most people don't do, and most shops don't recommend. Please call me at 801-694-7936 and let's schedule a time to meet me at any one of our 3 shops and we'll reinspect your vehicle. If we find one thing we recommended that is truly not needed based on industry professional standards, I will give you a hundred dollar bill for your troubles as well as my most sincere apology. Call me and let's settle this with the facts! - Richard (Owner)

- Steve's Automotive Specialists - Millcreek
5

Steve's automotive Specialists that help me out beyond what I was requesting I totally refer any and all of my friends and family to their location.

There is no greater compliment than a referral, thank you so much Dennis!

- Steve's Automotive Specialists - Millcreek
2809 South 2300 East Salt Lake City, UT 84109 (801) 466-2886
9245 South 700 East Sandy, UT 84070 (801) 559-7776
925 North State St. Orem, UT 84057 (801) 406-7422
52 West 3900 North Hyde Park, UT 84318 (435) 563-0400
975 East 700 South Clearfield, UT 84015 (801) 820-2015
2291 Santa Clara Dr Santa Clara, UT 84765 (435) 673-6622
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