Spent $3300 to get engine light repair and light still comes on. Unempressed

I brought my car to Steve's automotive specialists after reading great reviews and getting a slightly higher than average but still pretty reasonable quote over the phone, $300 to fix a wheel bearing. I experienced pretty decent service (A free shuttle to my favorite coffee shop while I waited!) and what I would call run of the mill price gouging/extortion. After they had taken my car apart - and authorized a charge of $185 to do so- they called and said it would be almost $900 to replace the bearing, because I hadn't specified that my car has two wheel bearings on each side instead of one like most cars. (Which is silly for a number of reasons, I was looking at the factory service manual diagram while on the phone with them for the quote and specifically asked if it would cost more for having two bearings, and then they said they looked up parts to make sure they were available so there shouldn't have been any surprises there, also twice the parts equals 3x the price.. how?) In the end I was able to talk them down to $516 dollars for the repair, still almost double the original quote, no specifications for what their hourly rate for labor is on the work order, and a ridiculous markup on the parts (or is 250-500% normal for mechanics?) The best part, the bearing they replaced still makes noise! I was left with such a bad taste in my mouth that I still haven't called them about the problem. I guess my search for a trustworthy mechanic in the Salt Lake Valley continues. Update: I had to replace the inner of the two bearings they worked on in my wheel after ~13k miles, I put in a quality Timken bearing myself, it cost me $20 retail. Hmm.

5+ year customer and used to love Steve’s Automotive, but recently was quoted $1,500 to have brakes changed. Being very suspicious, I confirmed with the Toyota dealer that my brake lines did not need to be flushed due to the newer year of my van. When I confronted the customer contact he just said “Well we can take that item off.” My trust is broken and I will be looking elsewhere for my automotive needs. Very disappointed and miss the old staff.

No one likes hitting a pothole on the highway, and no one likes to pay for the resulting damage to be repaired. The staff at Steve's Automotive Specialists made it as painless as possible. Although my estimate appeared to be at slightly higher cost than a value shop like Walmart, the margin was well worth the improved service and convenient location, not to mention the free loaner car that allowed me to continue on without any wait. Thank you!

Impressed with Steve's. Would definitely recommend them. They're both friendly and very professional. The bid I received was spot on and the work was done quickly 👍

Honest, upfront, extremely helpful. Even have shuttle and loaner cars!

These guys are always professional, thorough, honest and prompt. This is *my* automotive shop and I am confident recommending them.

They don't give you the proper expectation over the phone they tell you free estimate and then when you get there they want money just to look at the damn vehicle

This place has awesome customer service! they are honest, fair and do quality work!

Giving a 1-star because 0 isn’t an option. Advisor told me my car needs almost $2,000 worth of repairs and basically made it sound like it’s unsafe to drive. So I took it to another shop for a second opinion. They quoted me half that amount for the proposed work. After looking at it, the new shop claims that none of the things listed by Steve’s were actually wrong with it and it only needs $50 worth of maintenance. Steve’s also sends out way too much junk mail. My advice is to stay away.