I first visited this location as I'd just recently returned to the area after being away for nigh a decade, and I needed to have my car inspected for state registration. The staff here completed the inspection and gave recommendations for service based on maintenance and the mileage of my vehicle. I scheduled a follow-up appointment for a couple of weeks after my initial visit to complete some of the recommended work. However, approximately one week later, my check engine light came on and I requested they scan the vehicle to determine the issue. They completed the scan and recommended I bring the vehicle back the following morning (as the scan occurred at the end of the business day). I dropped the car off early the next morning, and they gave me a shuttle ride back to my home. They called within the hour with request for authorization for further testing and then called again with the recommendations and pricing for repairs. Repairs were completed quickly and I had the vehicle back by the end of the same day. One of the things I like the most about their business is the detailed description of issues, recommended service and the reasons for the service. They send a digital copy of all of this via text or e-mail every time anything is noted or recommended. This is immensely helpful, both for documentation and research purposes, especially if anyone is, like myself, somewhat mechanically challenged. Ultimately, the entire staff is knowledgeable, courteous, helpful and thorough, at least in my experience. I would highly recommend them for the quality of the work, the warranty on the service done, and the respect for their customers and knowledge of the employees.
Ruben, thank you for the detailed report of your experience. It really gives someone who has never done business with us a good idea of exactly what to expect. We look forward to seeing you next time, thanks again!
- Steve's Automotive Specialists