My review is based off two experiences with the company. 1st I called to get a quote for a muffler replacement. They were one of four shops that I called. All three were able to give me a straight answer on a price except for Steve’s automotive. So fair enough, might not be their forte right? Well I left my name and number so they could call me back with a quote. They never called back... Not too big a deal. Just might not be worth it to them. Then I go to ask about a tire rotation. $83... That’s $20 more than the stealership! Why would I come here over the dealership if the dealership is cheaper! I mean stealerships are notorious for over pricing their services hence the name so accurately created, stealership. However, they said they price match with a written quote but I’m never gonna go somewhere cheaper and is willing to give me a good deal and then come out of my way to provide that “written quote” here. In that case, the place that would have provided me a better deal would have earned my business. They seem like nice people and probably do a good job. This has nothing to do against any particular person or service, just reflects my experience and thoughts.
I'm very sorry we failed to earn your trust and business. First of all, I agree with you that you should have received a call back from us, lack of follow up may be common with most businesses but it is unacceptable to me in ours, so I will personally look into why that happened. Secondly, there are relevant facts that it appears you are not aware of. Since you have never actually done any business with us it's quite clear there hasn't been an opportunity for us to discuss our maintenance program with you. Our Car Care Club members save hundreds of dollars every year on the very type of maintenance being discussed here. I'm very confident that if you would've had more information you never would have written this review, or if you had it would've been a 5 star telling how much money we saved you. It's never too late though, please call me at 801-694-7936 and I'll personally prove to you how we can save you money! - Richard (Manager/Owner)
- Steve's Automotive Specialists - Clearfield