UPDATE: With a promise to have someone contact me, it has now been a month and nothing from the store. I reached out to the business owner directly and left a message also. No response. Lots of nice words in reply to my review but no action. CONSUMER BEWARE: Friendly and polite but I will never take another vehicle to this shop. Definitely would not have come to this place if I had known their 'mark-up' model of taking advantage of customers. The part I had them replace retails for less than $180 (I'm sure wholesale price is much lower) and they charged me $470+ just for the part. I balked at the price but was in a jam so I had the work done. I even spoke with the shop the day after paying to double check and make sure it wasnt a clerical error on pricing. The answer I got was that corporate sets the prices and there is nothing they can do. No offer of discounts or one-time adjustments. They even tacked on a percentage surcharge shop fee. Quality of work seems fine but total bill was more than double what it should have been. I want to support locally owned businesses but not like this. Very disappointing.
Rob, I'm sorry your disappointed with us, however, you didn't truly represent the facts in your review. A careful investigation revealed that the explanation you received was actually very good and you were given different repair options with different price points and warranties. You chose a higher warranty option and then after the repair you authorized was completed, you wanted to pay the lower warranty price. Now, that doesn't seem very fair, does it Rob? Also, the manager of the shop reached out to you several times and you never answered nor returned his calls, so this is another misrepresentation on your part! - Richard (Owner) 801-694-7936
- Steve's Automotive Specialists - Orem