Honestly I have never left a bad review in my life but I can’t stand by and not express my experience. I came in because I assumed my alternator was out and I ended up being told that my serpentine belt was missing and the belt tensioner also needed to be replaced. I was told I would be paying around $800. I was shocked and very upset. $800 was something that would‘ve made my life very difficult. (I’m 22 and in college). I was devastated and not sure what to do. I ended up calling my dad who is pretty handy and he told me we could attempt to work on it ourselves. After towing it home we did the work ourselves and all that was missing was the serpentine belt. Which I paid $25 for. The belt tensioner was is in PERFECT condition. We put the belt back on in the matter of 20 minutes. Even if my tensioner had been broken I would’ve paid approximately $140 for that piece. I have absolutely no idea how you can charge almost $600+ for labor or whatever else you felt you needed to charge me for. I’m very frustrated and I’m tired of feeling like I’m being taken advantage of! Thank god I didn’t end up getting my car fixed here.
Shelbie, I'm sorry that the 1st bad review in your life had to be about an experience with us and I sincerely wish it had been a positive one, like it is for about 95% of our clients. I'm glad you were able to fix it yourself and save some money since it sounds like you're on a fixed budget, and I hope the belt is really all that needed to be replaced. There are a few important facts missing from your comments so I'll take the liberty of sharing them now. First of all, you didn't pay us one penny for looking at your vehicle and receiving our advise, which you were free to accept or reject. Secondly, you can't compare the price of fixing your car yourself to a professional service. The price will ALWAYS be less if you do something yourself when compared to having a professional do it, 100% of the time. Secondly, unless your serpentine belt tensioner had previously been replaced, which there appeared to be no evidence of, it is 10 years old, has almost 119K miles of wear on it, and is likely not in perfect condition. That is simply your opinion. Finally, I'm truly sorry you feel that anyone was trying to take advantage of you because that's not what we do at Steve's. The price of our repair would've been exactly the same for anyone else, you being a 22 year old college student has absolutely nothing to do with it. We charge a fair price, offer the best warranties in the industry, have the best highly trained mechanics, and use the highest quality parts. The fact that you chose to fix the vehicle yourself is absolutely your right and we don't have any bad feeling toward you for making that choice. On the other hand, perhaps you shouldn't have bad feelings against us because you chose not to pay for professional service and advise. Please feel free to call me if you have any questions, thank you! - Richard (Owner) 801-694-7936
- Steve's Automotive Specialists - Millcreek