Our car wouldn't start. While waiting for the tow truck, we noticed we were directly across the street from Doug's. I am very wary of mechanics. When I find one I'm comfortable with, I stay loyal. Even though it was close to closing time, Doug came over to check the car, got it started, and directed us to drive it to the shop. He worked on it then and there, solved the problem, and we left as happy, and newly loyal, customers.