06 Acura RSX type s I was in search for an alignment because I just got all new suspension parts. My specific car have short tie rods so it automatically has a toe so I went out and bought aftermarket ones to fix the problem. They are easy to adjust: one nut one adjustable rod. Its is litterly one step from stock. I called Steve's Automotive and spoke with Richard him saying that that Ruben L. was the best alignment guy. So with confidence I went ahead and set up the appointment for 8:30AM . For a basic alignment and got quoted 88.00$ with the best alignment mechanic Ruben L. I was confident that this guy could do the job easy and very efficient so I went along with it. The staff was super professional, kind and showed high quality service. Shout out to Kim and Toby they were gems. I didn't have a ride so they have this policy to give customers a free uber to there house and back when the job was finished. I found myself staying productive cooking my lunch, doing chores then 1:00PM comes around and I am wondering what could possibly be taking this long. Out of curiosity I them gave call. They said that the mechanic can't do the job because there was too many adjustments and if you would like us to do it its going to be an extra hour and whit a end total of 268.00$... Like what? 5hrs later?? Why no call?? Why did it take him 1.8hrs (witch is there set time to do an alignment approximately 108 mins) to tell me?? If I would have followed through with that I would have been without my vehicle for a full day and who knows how long he would have took the next day.Then they said that my strut has a camber adjustment and my toe isn't straight they can't do the alignment. What baffles me is that if I had stock suspension my toe would be worse what would they say then? "You need 1500.00$ struts with a camber adjustment" like?? I am just assuming this mechanic gets some kind of compensation for the work he does because he marked on the evaluation that my strut needed "immediate attention" like if it was an oil pan leak. He put them down under my struts adjustment too saying the ride height wasn't presented so that in the computer it makes it look like he was working. Who are you? Do your job. Stop trying to take people's money. Do what they ask. Don't beat your way around the bush because you don't want to look slow. At least be clever with your excuse. Just saying that there is too many adjustment to cover yourself is so embarrassing. Like how can you let your boss talk up on you and you not show potential? In conclusion I definitely would support staff and Richard but mechanic straight dishonest and lazy. I have been a mechanic for 2 years and never have I ever seen anyone be like this.. I would hate to work with this guy. I could walk up to any used car and find problems with it. Do your job. They paid him too!!??.. Can't believe he wasted 5 hrs. I also couldn't make it to classes witch is even more frustrating. Not one apology for wasting my time. A true mechanic would call you immediately and ask if you want your toe adjusted. I obviously didn't adjust because I wanted it close to stock. I'd like to add that my tank was one tick down from half when I dropped it off and when I got in it back it was two ticks under a quarter. Service: Wheel alignment

So I had read a few reviews on this company that they are price gougers, but I don't like to trust google reviews so I've gone to this place twice. The First time I gave them a specific budget and said I can't pay more than this and can't approve costs higher than this. They said they really thought they could do the price. As the day went on they found additional problems with the car and said oh we need to charge you $300-400 more than what I had given them as a budget. I understood that they needed to pay the price but I asked them if they were able to get the work we initially spoke on, just my breaks and rotors and a sensor at the price quoted. They said that they couldn't promise the car would work if we just did that work. Remembering that I had read about price gouging, I told them I would prefer to take the car to another shop and get another quote on all the work. The attendant became upset and told me fine to come get my car. To which they sent an uber, after I asked about it, and halfway on the way they told called me and said. "Don't worry about it, we are going to do with work at the OG price quoted." I said "please don't discount things I'm happy to pay the full price if I don't find a better offer. I just don't have the budget today." They said "oh no just leave it with us overnight and we'll do the og price." When I went to pick up the car, Chad, said "don't believe every review you read." But they did the work at the OG price which made me feel like I dodged a bit of a bullet and they might actually have been trying to. But I let it go because I was soooo grateful for the work and Toby reached out to me later and was so kind and respectful and even sent a gift card for me, totally unnecessary. Well come to the second time I came to the show the car is because I've been trying to get the tail light of my 2014 Nissan Altima out. I've removed all the bolts according to the manual and the university of YouTube and it wouldn't come out. Chad was kind enough to come out and look at my car which I was grateful for, he seemed super confident he could just get it out. And of course, he struggled and couldn't get it out. Now I can replace the blub and do everything else myself. All I needed was the light pulled out. Price quoted, $150. $150 to get the light pulled out. That's just too crazy. I called a few other shops and no one has quoted this price. I wanted to give them a second chance cause I had used them many times in the past 10 years. But always at the Sandy Location. I am bummed that I feel I need to find a new mechanic in my area, but I also think there may be a bit of truth to the reviews that claim they are overcharging. Services: Brakes, Auto engine diagnostic

Friday I had the day off work to do errands appointments etc took my car in to get oil change at 12 told them I had a 1.30 appointment I was in n out in 40 mins. This is my second time going there and I will be going back again friendly n professional service. Found them on google had great reviews worth the drive thank you guys and thank you Toby for the follow up you guys rock Service: Oil change

Scam. Tried charging my friend for things that didn’t need fixed. Said some parts were worn out when they were only a month old. My friends dad is a Mechanic back East and said to avoid this place Service: General repairs & maintenance

Great customer service. Honest Trust worthy.

This was my first visit. I was impressed by the wonderful customer service they provide. The send text updates as they inspect your car! Given an update of what they find and when your next oil change is needed. This is one of the coolest features it really changed the I had. I am very happy with the service they gave and will be returning if my car ever needs work.

Once upon a time they gave me a $150 credit to delete a bad review about how they gave me an awful quote for some brake work, claiming twice the cost Ford themselves quoted. They put the credit on my bosses account though since it was a company vehicle in the system and wouldn’t let me use it later on when I tried on a different vehicle. I feel like a sellout anytime I see their business on my commute. This happened about two years ago, sick of remembering this story so back at it with the 1 star. Come on guys if you’re going to throw out a bribe make sure its redeemable.